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Hi @Norfgal

Yikes! What a nightmare!

I've never owned a Oase filter but they have such a good reputation. No doubt you'll contact Oase to let them know what has happened.

I do hope your insurance covers you for this scenario.

Anon
 

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Hi Anon, I was right on top of it with towels hopefully no insurance needed. It certainly could have been operator error, but I've done it so many times and if it's not lined up right, it won't lock.
Hi @Norfgal

Like I said, I imagine that an email to Oase would be worth doing.

Anon
 
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