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I had two of those similar filters under a different brand name (Grech GW-304B).

Check to make sure all the media baskets are seated properly! That was the issue with one of mine. Stack all the media baskets on each other while they are out of the filter case, so you can see that they are all stacked properly. I had slightly overfilled one of my baskets with media, which prevented the others from seating properly.
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