You need to contact the Drs.' and you have the proof with those pics.
Would that everyone had such "normal" service!". . . its sounds like normal, everyday customer service for the Drs. . . "
Happened to me too, to a lesser grade, didn't lose enough Flourish to make it worth to complain. Funny how they put those bottles into an extra bag... my bag was sealed and I was able to return the spilled Flourish into its bottle. Lol.