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Discussion Starter · #1 ·
Not sure where to post this, but I placed an order two weeks ago, got the message the payment went through and since then nothing. I've tried emailing and pm'ing him and no response. Not sure where to go from here.

Is there a better way to get a hold of him?

:/
 

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With Rootmedic you just have to be patient. Justin lives up in South Dakota (if I remember correctly) and its fairly remote. The packages go through USPS and with a couple of my orders THEY were the hang up, just letting packages sit around.

To compound the problems Justin is usually extremely busy. I think he's an EMS and works really crazy hours. He'll get back to you and he'll do what he can to make it right, but patience is key.
 

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It's not really a business, it's more of a hobby-business for him I think. So, good quality stuff and nice guy, but I don't think you can expect a constantly high level of service from him. I'm sure you'll get your stuff ASAP!
 

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Discussion Starter · #4 ·
Far enough, I don't mind waiting. A little communication would be nice though, it's just kinda frustrating not knowing whats going on.
 

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USA / Canada mail is notoriously slow for no apparent reason. I've had packages get to me from Hong Kong faster than I got a package from Windsor at that's only an 8 hr drive from my home near Chicago.
 

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USA / Canada mail is notoriously slow for no apparent reason. I've had packages get to me from Hong Kong faster than I got a package from Windsor at that's only an 8 hr drive from my home near Chicago.
+1. I ordered things from Hong Kong and US on the same day, and my package from Hong Kong came first...in fact my package from the US is already 3 business days behind my Hong Kong package.
 

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I ordered a package (ultimate kit worth $100) in mid September and still do not have it. There have been "issues" which I've been more than flexible in accomodating.

If I do not hear from him by Thanksgiving a fully detailed write up of my experience will be posted. There will be no lack of emotion...
 

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I ordered a package (ultimate kit worth $100) in mid September and still do not have it. There have been "issues" which I've been more than flexible in accomodating.

If I do not hear from him by Thanksgiving a fully detailed write up of my experience will be posted. There will be no lack of emotion...
Vendor reviews aren't allowed here, good luck with your post not being deleted.
 

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Vendor reviews aren't allowed here, good luck with your post not being deleted.
Thanks for the info. I do not want to break any forum policies, but feel that potential customers should have an opportunity to hear buyer feedback.

I know you can leave a review on pTrader if you purchased something through this site, but I purchased through rootmedic's site. Can you suggest the appropriate place to inform others of my experience?
 

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Thanks for the info. I do not want to break any forum policies, but feel that potential customers should have an opportunity to hear buyer feedback.

I know you can leave a review on pTrader if you purchased something through this site, but I purchased through rootmedic's site. Can you suggest the appropriate place to inform others of my experience?
Have you tried emailing him?

I've had some pretty good customer service from Justin and I don't see him as someone who would be called out and unanswered.
 

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Have you tried emailing him?

I've had some pretty good customer service from Justin and I don't see him as someone who would be called out and unanswered.
Yes, I've emailed him using his website's contact info and replying to his previous emails. I allow numerous days (usually over a week), before attempting to contact him again.

Without going into detail, I don't doubt what you say about his customer service. WHEN he has responded he has been very apologetic and offered to make things "right."
 

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Discussion Starter · #13 ·
So I got a response from him finally, from what he tells me is that some how his email and password was changed and he wasnt informed. Anyways he says he is working overtime to sort everything out. Hopefully i get my order soon.
 

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Yes, I've emailed him using his website's contact info and replying to his previous emails. I allow numerous days (usually over a week), before attempting to contact him again.

Without going into detail, I don't doubt what you say about his customer service. WHEN he has responded he has been very apologetic and offered to make things "right."
about mid september he got some broken bones

give him some time :)
 

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Yes, I've emailed him using his website's contact info and replying to his previous emails. I allow numerous days (usually over a week), before attempting to contact him again.

Without going into detail, I don't doubt what you say about his customer service. WHEN he has responded he has been very apologetic and offered to make things "right."
I'd give some time, he's not the type of ignore etc, stuff happens and if you are one guy, go out hiking and fall, have a bone sticking out of your leg, well..........I know him enough to say he's be very happy to send and ship if he was around.
 

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For the record, I'm emberrassed to introduce myself to the planted tank forum through this thread. I can see from the responses preceding this post, Justin has earned himself a strong reputation.

I sent him another message through his website last week and PM'd him here tonight.

I will continue to wait patiently.
 

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if you've been waiting over two weeks, why not cancel your order with him and pick up some dry ferts and go from there instead? Justin sounds like a good guy, but if people are having such issues with him, then why not examine other options for fertilizing your tank. I hope he resolves these issues and everything is ok..
 

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if you've been waiting over two weeks, why not cancel your order with him and pick up some dry ferts and go from there instead? Justin sounds like a good guy, but if people are having such issues with him, then why not examine other options for fertilizing your tank. I hope he resolves these issues and everything is ok..
1+ Pfetz is have a warehouse clearance sale at 45% off!
 
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