Is it drilled or something, that you can't flip it around.
But generally, I would not accept that, tell the company you are contacting your credit card company.
You paid for a new tank you should get a new tank.

 

Is it drilled or something, that you can't flip it around.
But generally, I would not accept that, tell the company you are contacting your credit card company.
You paid for a new tank you should get a new tank.

not drilled. I could flip it and just have the logo on the back. Probably should do that anyway.

I guess I just feel bad about all the waste that would be involved. And the hassle
Of another delivery.

 

I let the company I ordered it from know and they assured me it’s cosmetic

You should direct them to this thread where a longtime admin (me) on the largest planted tank forum on earth says the company needs to make this right for you. Since I'm guessing you paid for a tank without cosmetic damage? For that, they need to process a refund large enough to make it worth your while and to justify the damage. Because, frankly, I don't know any bank or credit card company that wouldn't approve a chargeback or warranty claim for something like this. I volunteer to help you (or anyone else in similar shoes) with any claims necessary.

It should be fine structurally if there is no visible seam damage or stretching. But really... you shouldn't have to deal with that, regardless of brand. I've ordered hundreds of tanks like this and every retailer and equipment producer I've dealt with has made things right. Every one.

I realize you're not trying to be confrontational with them, etc, but wanted to post this so you have the option to do something if you need to and know that there will be people who can help a bit. If you choose to press them for a partial refund and they don't oblige? Let me know privately and I'll help you navigate our system, etc.

 

Thank you so much.

If it were you would you want it exchanged or a partial refund?

I really appreciate your offer to help me. When it was delivered LIFE was happening and I had bigger problems to deal
With so this took a back seat and wasn’t a priority.

You should direct them to this thread where a longtime admin (me) on the largest planted tank forum on earth says the company needs to make this right for you. Since I'm guessing you paid for a tank without cosmetic damage? For that, they need to process a refund large enough to make it worth your while and to justify the damage. Because, frankly, I don't know any bank or credit card company that wouldn't approve a chargeback or warranty claim for something like this. I volunteer to help you (or anyone else in similar shoes) with any claims necessary.

It should be fine structurally if there is no visible seam damage or stretching. But really... you shouldn't have to deal with that, regardless of brand. I've ordered hundreds of tanks like this and every retailer and equipment producer I've dealt with has made things right. Every one.

I realize you're not trying to be confrontational with them, etc, but wanted to post this so you have the option to do something if you need to and know that there will be people who can help a bit. If you choose to press them for a partial refund and they don't oblige? Let me know privately and I'll help you navigate our system, etc.

 

Was this an ADA 120p?
I find it hard to believe they’d want you to wear that damage for an ADA product.

 

It's not an ADA tank.

 

It’s a UNS tank.

 

Had waterbox issue back in the day. They made it right no questions asked.