[greenteam]

Ouch that sucks. What type of shrimp was it that suffered the infection?

 

[aluka]

I completely disagree...I sell tons of shrimp and other aquatics. I have a very busy life and selling aquatics is not my primary function. I think it is very reasonable to give someone a week. Sure I try to get back to people in 3 or so days, but to say 48 hours is kinda of ridiculous IMHO...I am not some big corporation with a customer service department. Sometimes it takes me an entire evening just to get through half the emails I deal with every day.

Steve...give him a week, if nothing then, go right after whomever it was.

Normally i would say a week, but if the shrimps are dying i would file it sooner rather than later, because if they ask you to ship them back, at least you'll have something to ship back, but if they are all dead then you have nothing.

 

[peachii]

If you told him the shrimp were dying, he might very well just be waiting for them all to die off. Freeze the ones you have left if they pass so you have something to send back.

If he had this in his colony, then he very well knows the time frame of the die off and might not even need to be told they are dying. Just that they are sick. If you had them a week before you contacted him about the sickness, he might very well try to say it's on you, your fault they are sick.

 

[Soothing Shrimp]

Unfortunately there are sellers now who just try to make a buck in the shrimping hobby and don't pay too much attention to the quality of shrimp.

If it was shipping or he owned up to shipping out on a wrong shipping date or whatever, then he's still honest- but to sell shrimp that are obviously infected- file a claim.

 

[sbarbee54]

Good news he got back to me and we are communicating! Glad i waited because I would like the patients to with a busy life like we most have

 

[sbarbee54]

Can you guys clearly make out the fungus on this shrimp? He is telling me he cannot

 

[dubels]

He can't see the big green fluff right under the belly?

 

[Soothing Shrimp]

Looks pretty clear to me.

 

[52149]

+1 that's clearly fungus..... Unless he's trying to pass off as a berried shrimp which clearly it don't look nothing like that.

 

[randyl]

Maybe a lot of people don't think that's fungus. A lot people now agree that's parasite (ciliates) instead of fungus.

 

[mengyone]

clear as can be

 

[sbarbee54]

Yeah, I know he can see it. I think it is that parasite refernced.

 

[jnaz]

Can you guys clearly make out the fungus on this shrimp? He is telling me he cannot
View attachment 292577

There is clearly something there. I hope you get this resolved.

 

[usgetata]

Omg if he can't see it he is either blind or in denial

Sent from my SM-N9005 using Tapatalk

 

[sbarbee54]

Update, the seller and I might not be seeing eye to eye on this as his last email. Will keep all updated on the situation. As it looks like it may turn ugly. I am trying my best to keep it smooth and give him every chance to make it right. As I would still like to keep it on the up and up. But I dont know at this point. Sent a email last night and we will see how it goes.

 

[aluka]

You are such a patient man. Kudos to you.

Did you ask for a refund? Cause some sellers will never offer a refund unless you ask for it and they hope you just wanna complain and then Go away.

I would have just asked for a refund after the picture of the infection, and then file a case of he doesn't.

 

[lemonnoodle]

What kind of shrimp is that? Is the yellow in the middle from the disease or not?

 

[sbarbee54]

I have asked, well he refunded me for the shrimp that showed up dead on that order. I had the box show up smashed and 20 carbon rillis dead, some prl I bought dead. The other set of PRL alive, and the infected 20 orange rilli

 

[sbarbee54]

It is a shame, I like allot of the product he sells. The orange rilli outside of the parasite, looked amazing. The prl that were alive looked good too. But, you can have the best product and the worst customer service and it makes it all look bad.

 

[Alpha Pro Breeders]

Bad customer service just hurts the hobby, good luck hopefully it works out.