[aluka]

They normally don't cover live animals. Whenever you buy livestock or plants, source your paypal payment via your credit card. So if paypal sticks you with the bill, you can call the credit card company and present them with your case and they will give you your money back.

But if you still have the shrimps and is willing to return it, sometimes paypal will refund you as long as you mail it back. They don't cover live animals because of DOA and people throw it away so they can't return it.

I am notoriously unlucky when getting fish shipped. One time my fish came and they were dead, i kept the box and the fish outside and called paypal and they gave me a refund. Another time, they died and i threw them out, paypal told me sorry we can't cover it because you have nothing to return.

So my advice for you is, open a case, select defective. And if your claim is denied, call them and explain you are willing to ship the shrimps back. If you source via your credit card, call them and tell them what happened and request a charge back.

 

[aluka]

I completely disagree...I sell tons of shrimp and other aquatics. I have a very busy life and selling aquatics is not my primary function. I think it is very reasonable to give someone a week. Sure I try to get back to people in 3 or so days, but to say 48 hours is kinda of ridiculous IMHO...I am not some big corporation with a customer service department. Sometimes it takes me an entire evening just to get through half the emails I deal with every day.

Steve...give him a week, if nothing then, go right after whomever it was.

Normally i would say a week, but if the shrimps are dying i would file it sooner rather than later, because if they ask you to ship them back, at least you'll have something to ship back, but if they are all dead then you have nothing.

 

[aluka]

You are such a patient man. Kudos to you.

Did you ask for a refund? Cause some sellers will never offer a refund unless you ask for it and they hope you just wanna complain and then Go away.

I would have just asked for a refund after the picture of the infection, and then file a case of he doesn't.