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Discussion Starter · #1 ·
Hi all.

Thanks for great site and this is my first post here.

I decided to purchase the UV Sterilizer from pesmart website model 24W. It arrived today I hooked everything up and let it run. I came back after 20 minutes to check and discovered that the LED indicator on the power distributor went dead. According to the instruction, this is the sign of a dead lamp a need to be replaced. I have reseat all cable, the power connector to the lamp but no luck. Well, 20 minutes and its dead already. Does any one else has the same issue? Can I contact petsmart or the manufacture to get a replacement lamp for free?
 

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Take the unit back to petsmart.
I have the 9w version of that one (the oneI think your talking about, submergable and powerhead included) and it has worked flawlessly. I don't run it constantly. Just to clear up GW when it pops up.
 

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Discussion Starter · #5 ·
Thanks for all your suggestion:

I purchased this thing online since they didn't have at the store. I called customer service and spoke with a very nice gal and she is going to send a new lamp. The power head does function very well.
 
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