It's possible you got a bad bulb (when I worked at a fish store people would sometimes buy a new bulb, put the old bulb in the box, then try to return it).
Did you make sure the new bulb was a T8 and not a T5?
Is it the whole fixture that isn't turning on or just the new bulb?
Did you make sure the new bulb was a T8 and not a T5?
Is it the whole fixture that isn't turning on or just the new bulb?