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so today i spent 2 hours trimming and cleaning my aquarium and it looked beautiful! then I went off to work and came back to some weird grinding. It turns out my heater exploded and shattered the back glass of the aquarium. sending 40 gallons of water all over my room, killing all my fish and drying up my plants.

so i have a couple of questions.
i've read about a couple of aquarium explosions happening to a couple of the members but this time is different. the aquarium was well balanced nothing in the bottom was causing stress, and the way the glass is cracked appears to be around the heater. At first I thought the heater cracked after the glass shattered but now i'm thinking that the heater exploded first and cracked the glass with it.

it was a 40 gallon rimless tank, with a hydor theo 400w heater being used horizontally at a 20 degree angle.
After cleaning up the mess I noticed the heater's electronics were really burnt out, it had to be the cause of the explosion.

i'm contacting hydor to see what they can do and to see if there's a warranty or some form of customer assistance. After reading their website it makes me more upset.
the theo is supposed to be SHATTER PROOF.
its supposed to be safe, even during dry runs.
and its safe for horizontal mounting.

does anybody have any advice on what to do? i'm distraught :icon_frow





 

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does anybody have any advice on what to do? i'm distraught :icon_frow
Really bad :icon_frow

I would clean mess , document everything and send heater to analysis (not to manufacturer). If analysis says its heaters fault, ask Hydor for damage compensation. If they say no, you say that youll post story on every forum on internet. That will do.

PS. can aquarium be salvaged? Except from back side i suppose
 

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Lucky your house didnt catch on fire with this happening while you were away and the heater still being plugged in.

Also lucky the wall outlet didnt catch fire, looks like it came in direct contact
with the big spill.
 

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There is an infamous post on here about the Marineland Stealth Pro's exploding and shattering tanks. The OP of that thread contacted Marineland and they compensated him somehow, IIRC. Hopefully Hydor will respond in a similar fashion. As previously mentioned, make sure you document everything. Keep receipts/invoices for any supplies and repairs needed due to water damage. It will probably take a while but hopefully you get something. Sorry for your loss!
 

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I am really sorry for you! Its what us aquariust fear most!!! What make of tank make was it?
If you can prove it was the heater they should compensate.
I never heard of heaters exploding and busting tanks but you never know until something like this happens.
Good luck with everything and keep us posted on your findings.
 

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I am really sorry for you! Its what us aquariust fear most!!! What make of tank make was it?
If you can prove it was the heater they should compensate.
I never heard of heaters exploding and busting tanks but you never know until something like this happens.
Good luck with everything and keep us posted on your findings.
I did hear and saw pics about this happening before. I think on APC but, I am not sure.
 

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Honeycomb Master
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Oh man, i'm so so so sorry... that's really gotta be a bummer. Just stay positive; any sensible company would compensate you for the damages if you can prove that their product was the cause.

And i agree with boringname. I'm sure having all that water soaked into your carpet and under your furniture isn't good... that's going to be a pain to clean up. Keep us updated.
 

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Plant Clown
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The unplugging comment I made was in regards to shorting something out, or electrocuting somebody. Water + Electricity = Bad. Your pic of the damage had something plugged in, and I was wondering if it had been plugged in since the tank blew. And +1, it's always a good idea to have tank gear plugged into a GCFI outlet (which can be installed even if the outlet isn't grounded). And always make sure anything plugged into the outlet has a low point before it gets there (so water running down a cord will drip to the ground rather than follow the cord directly to the outlet).
 

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I am for what happened.
Don't get your hopes on Hydor helping you I have two heaters from them that cooked my fish when I called them all they told me was to send the heater and if the heater is broken they would replace the heater but nothing for my loss of fish. I will never buy any of there product.
 
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