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I just bought a Fluval Chi last night on sale at PetSmart (5 gallon version) to put some Cherry Shrimp in. After setup and many attempts to correct the issue, I'm barely getting ANY flow out of the filter. I see video online and this thing appears to literally have a fountain that bubbles water, whereas mine struggles to push the water to the edge of the box.

Any ideas? I've tried several several times the instruction recommended method of turning the filter counterclockwise to release air and then turning it back. There were some small bubbles that came out, but not many.

Thanks in advance for helpful suggestions!
 

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I would try to submerge it, and turn it on/off a couple times if it doesn't start. I have the chi which I run with a different filter and light cause the stock one is never going to be good enough. I had issues with the filter doing what you say but turning off and on would usually resolve it.

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I had trouble starting the pump every single time. Try pouring some water into the top and then starting the pump.
 
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