Ordered two eheim filters from amazon. A 2213 and a 2217. 2213 had a broken output stem...the 2217 had a loose party in the mechanics ( could be visually seen through a hole). Luckily amazon has great customer service and they're replacing them...it's jut ridiculous though.. Ordered a fluval flora through them and they sent me 4 different broken ones. Had to drive across the state to get the tank from a retailer.