If the impeller gets pulled to the side of the well when you hold the shaft centered, there is a problem with the bottom. Holding the center with a finger so that the sides are not touching, you should be able to spin the impeller.
At this point a good bright light like a little LED flashlight to shine down in the well to look might be my next thing. The problem with the warranty idea is that you kind of need to know what it does so that 4-5 years from now you will know if it does it again. If the bottom rubber bushing is lost in some way, knowing that will be very helpful. And I have to admit that is one of the things that bedevil me at times.
Most of the time the bushing stays in the well but when it comes out on the shaft and I don't know it, I have wiped it off in the rag while cleaning. Then when I put it back together, I get noise until I look in the rag and find the bushing!
The "feel" may feel right but, who knows, you could be sticking it down in a snail shell instead! I try to be smart but at times, I do really dumb things like that.
The blades should be loose to spin part way. No real drag but a solid stop when it reaches a point on the rest.