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Discussion Starter · #1 ·
Anyone ever have overheating problems with an Ehiem 2126?
I just went to do some stuff in the tank and noticed the glass was warm to the touch. I looked at my digital thermomter and the tank was 89.9* F! Not a big problem for the fish as I caught it in time, but the display on the heater controller shows it's calling for heat and is jumping all over- 20*C; 34*C; 18 * C, etc. I unplugged the controller and plugged it back in, no change. I unplugged the heater cord on the filter and plugged it back in. I tried changing the setpoint from 26* C. Still no change. I can wtill use the filter as I have a regular heater to use in the tank, but I'm kind of annoyed as the filter is much more expensive with the heater and it's also only 7 months old. I think it's the thermocontroller. I hope it's something that can be warranteed as the replacement lists for $180.85! The whole filter only cost $189.99! I left a message with Eheim's website and I complained about the cost of the replacement part vs. replacing the whole filter. Anybody have any ideas?

Tommy
 

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Discussion Starter · #2 ·
*Bump*

Anybody??

Tommy
 

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I get the number jumping if the temp probe connector is lose. Try to clean the connection in the digit unit. just moving the connector a couple times will do too sometimes. I think you can buy a electrical connection cleaner as well.
 

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Discussion Starter · #4 ·
I get the number jumping if the temp probe connector is lose. Try to clean the connection in the digit unit. just moving the connector a couple times will do too sometimes. I think you can buy a electrical connection cleaner as well.
Thanks, I tried that one already. I think it's Kaput.:wink:


Tommy
 

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Discussion Starter · #6 ·
There's been no response yet so I sent them another note. Their website is crap. no phone #, no direct email address.

Tommy
 

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Their website is crap. no phone #, no direct email address.
Hey when you're Eheim you can do this stuff. I had a problem with my first 2232 about 2 years after I bought it and brought it back to Neptune's Reef here in SoCal and the guy just gave me a new one off the shelf! He said his distributor would take it back and give him a new one replace the he gave me!

Eheim may not have the best customer service but they have the best product on the market. Sad but true. Sad but true.

Neptune's Reef on the other hand.....:proud: :proud: :proud:

I hope you get your heater fixed ASAP.
 

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Discussion Starter · #8 ·
Eheim lists Absolutely Fish as a distributor, so they're looking into it for me. Pat said if I had bought it there he would have just ordered the part no charge, but since I didn't they're trying to expedite things for me.

Tommy
 

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Eheim lists Absolutely Fish as a distributor, so they're looking into it for me. Pat said if I had bought it there he would have just ordered the part no charge, but since I didn't they're trying to expedite things for me.

Tommy
:proud: for A.F. :proud:
 

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Discussion Starter · #10 ·
UPDATE

Jim from Absoluetly Fish called me back and gave me Eheim N.A.'s direct phone number. He said he had spoken to Ernesto & that I should call him. I called yesterday nad he was vry responsive. He told me that all I need do is fax him a copy of my receipt and he would send me a new thermocontroller. He also said that if I in fact need to take the filter out of service for warranty work, he had made arrangements w/Pat and Jim to get me a filter to use.

OK, so I was annoyed by the website & the seeming lack of response, but so far all of my dealings with Ernesto have been great. I'll keep you posted.

Tommy
 

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Discussion Starter · #11 ·
Fax was sent Monday morning. Let's see what happens next.

Tommy
 

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Nice to see a distributor getting in the mix but they should have a better support model.

Reminds me of getting Keihin North America to cough up some new buttersflys for some 42mm carbs we used for the jet skis. We made dual carb setups with single carbs but didn't install a retaining washer. Thus flattening out one side of the butterfly causing a fat mix at idle. I had no luck with the local cycle/ski shop so they gave me the Keihin NA operations number. I kept on them for months to send me what I needed till an envelope was in my mailbox with no invoice...Sometimes it pays to be persistent. He made absolutely sure that if I installed new units and sucked one into the motor I was not going to sue him.

Good luck! Stay strong. :)
 

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Discussion Starter · #13 ·
As of 30 Mar, no response, nothing in the mail...

Tommy
 

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Discussion Starter · #14 ·
I spoke to Ernesto 2 Apr 07. He said he was sorry for the delay, but the engineers @ Eheim told him not to send a replacement Thermocontroller, that it would just go bad again in a year or so. They're sending updated components for the Thermocontroller and I should get it in around 10 business days. I can't really complain as long as they're at least keeping me informed of the progress.

Tommy
 

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One of my thermo units just did the same darn thing last night. Not sure if its under warranty. It was reading near 24 C or something, but I felt the tank and it was way warm. Put a thermometer in there and it was just around 80 F degrees. I also have a Hydor in there, but I didn't think it was the Hydor. I unplugged the heater on the Eheim and did a small manual water change with my auto water change setup and temp came right down and stayed down overnight with the Hydor on, and stayed at the right temp all day. I have three Hillstream loaches which are temp sensitive in there, so I have to stay on top of this. All were OK, but...

Ugh, this is bad news. I have two 2128s. I'm going to need that phone number Tommy! Can you PM me it please. TIA bob

Edit:The good news is I called Drs. F&S this morning and they are mailing out receipts of the two filters. Both were bought within a week of each other in mid August, 2006. So these heater components can fail pretty early. Customer service like this is why I like buying from Drs. F&S when the price is competitive.
 

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Discussion Starter · #16 ·
Eheim North America:


C/O Ernesto
(514) 624-2229
Fax (514) 624-2227
email: [email protected]

Tommy
 

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Thanks Tommy.

Talked to Earnest at Eheim and he suggested I have Drs. Foster & Smith fax over the sales receipts - he mentioned they usually do it within 24 hours. He also mentioned he is expecting the new thermostat units in 5-10 days from Eheim and would ship two over to me after they arrive.

He mentioned he is probably going to send a RMA to return both the defective unit and the one which hasn't yet failed.

If all goes as stated, I can't have any complaints with how this is working out, except for paying for another backup heater in case of another failure. I suppose an extra heater is smart to have around..
 

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Discussion Starter · #18 ·
UPDATE-
Ernesto called me on Thursday to say that he received the redesigned thermocontrollers from Germany and that I should have mine by Monday.

Tommy
 

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Does the heater use the same power supply cord as the filter or are they seperate? I was going to recommend using an external temperature controller on the heating element to ensure something like that doesn't happen again. I use a Ranco controller on one of my more valuable fish tanks and it works perfectly. Set and forget.
 

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There is a little phone plug type connection out of the Filter which plugs into a little digital device which also connects to the temp probe in the tank. That is the unit (the little digital device) that is being replaced is my understanding. There is also another regular three prong (grounded) plug which gives power to the heating element in the filter when the digital device tells it to.

Earnesto also sent me an email asking me to fax my Drs. F&S receipts to get my two units. The Drs. were suppose to fax it, but sent it to me instead so I need to take care of that to get the new heater controler.
 
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