(warning: long post)
Hi All - just wanted to share this with anyone who's interested.
Wow! Where to begin. Not sure who all has had or has DishNet, but I need to let you know about this terrible experience my wife and I have had with them. It may make you think twice.
We've been customers of theirs for almost 2 years now, during which time we've had both of our receivers swapped for a seemingly bad modem (reciever in bedroom and DVR reciever in living room). We've paid around $60/mo pretty much the whole time. The thing is, they say that if you don't have your phone cord plugged into an outlet that you'll be charged an extra $5/mo. What a great way to increase profit, as most people may not notice (or care), don't you agree?
We've had this phone cord plugged in without interruption the entire time (even tried swapping phone cords, dsl filters and ran it into the bedroom jack -- as was the troubleshooting advice they gave).
(fast forward to Monday morning, 7/9)
Eating breakfast and turned on the TV. Channel is snowy. huh? Changed channel. Rebooted DVR. Nothing. Awww crap! What now?
Called them when I got home from work, despite being a little tired and cranky. After going through their bogus troubleshooing ideas, I finally convinced them to send us a new DVR reciever.
(fast forward to Thursday, 7/12)
Package came. Oh goodie! Finally we can watch some TV in the living room. I had already missed most of the homerun dirby and baseball All Star game this week. bah! Anyway, we hooked it up and got to the last step of the installation where it's trying to connect to the phone and it kept saying, "Connection failure - no dialtone".
"Hmm. Let's go check the phone. Yup it works, I hear a dial tone. dsl? yup, that works too." Ok, just for $hit$ and giggles, I ran a phone line into an adjacent bedroom, to make sure it wasn't the jack in the living room. Nope. Still didn't work. I was steaming by this point and ready to cancel. My wife convinced me otherwise.
Get home from work and call. Granted, I'm a little tired and it's Friday and don't really want to be dealing with this. I called Dishnet yet again who I briefly explained my problem to and ended it with, "you guys need to send someone out here or we're cancelling".
They ran me through the same diagnostics that I've been through umpteen times before and kept commenting that it might be the dsl filter or the actual power strip that the reciever is plugged into.....WHAT??? LOL, that's a new one on me. Besides, it's a brand new, somewhat expensive strip that I bough last year. It supplies POWER and if it didn't work, there wouldn't be any. The phone cord goes into the wall. I was also told that the DVR needs the phone line to be free, so I would need to hang up the call to actually test it accurately..yeah, right. Sounds like they're just trying to get me off the phone. I don't know if what they told me was true, but it sounded like hogwash. Anyway, I tried what I said I would after hanging up and of course it still does not work. The reciever in the back bedroom works, but this one is not connecting. As a result, we will continue to get charged an extra $5 a month, plus all the time spent playing technician for them and waiting on hold. I'm pissed and will be cancelling.
I thought some of you might want to know. If someone had told me beforehand, I would have gone somewhere else. Anyway, that sure makes me feel better. Sorry for the long post. Have a nice evening and we'll try to do the same.