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143 Posts
I have been caught up in the whole "CO2Art bad batch of regulators" fiasco. Bought the dual stage with the swiss solenoid & custom needle valve in Oct.2015. It sat in the box unused until I had gotten all the other gear needed. If you look up the "working pressure fluctuation" thread herehttp://www.plantedtank.net/forums/9-equipment/974441-co2art-dual-stage-regulator-working-pressure-fluctuation.html , that is pretty much my story. My question is what did they offer you to make things right? They didn't offer to replace the reg with the same model, which says to me, that they have not gotten a handle on the problem yet. They offered to sell me the next model up, which will cost me an additional $ 75 - 80. I'm not sure I want to spend more money with them. Customer service has been pretty good but slow. Did anyone get whatever reg that is mentioned in this post from Josh @ CO2Art? See quote below.
"Hello,
First of all, I would like apologise for the delay in responding here and any inconvenience this issue may cause.
I need to put my hand up, this is completely our fault. We focused on new regulator development so much that we completely missed QC of parts we received for our existing dual stage line from our suppliers (not only one, which makes things even more complicated) in past few weeks.
Unfortunately this issue is very complex as we find several parts to be out of our specification and this is why finding solution is taking so long time. Each test takes from few days to week (now we testing up to week as second and third replacements we sent were tested only for few days). This is why you waiting so long time.
I can assure you that this issue will be resolved ASAP and we will reward you for your patience.
As I mentioned we are in the process of developing something completely new. Everyone who is affected by this issue will receive this regulator completely for free.
In the meantime, we suggest to adjust regulator to full working pressure, set bubble rate and monitor bubble rate not the low pressure gauge. If you struggling with consistent bubble rate, please contact us via our support team, we can organise our latest one stage regulator which will keep you going.
Again, I'm extremely sorry for any inconvenience caused.
Regards,
Josh
CO2Art Ltd
www.co2art.co.uk
Email : [email protected]"
What route did you end up following? Are you happy with the results? Thanks everyone
"Hello,
First of all, I would like apologise for the delay in responding here and any inconvenience this issue may cause.
I need to put my hand up, this is completely our fault. We focused on new regulator development so much that we completely missed QC of parts we received for our existing dual stage line from our suppliers (not only one, which makes things even more complicated) in past few weeks.
Unfortunately this issue is very complex as we find several parts to be out of our specification and this is why finding solution is taking so long time. Each test takes from few days to week (now we testing up to week as second and third replacements we sent were tested only for few days). This is why you waiting so long time.
I can assure you that this issue will be resolved ASAP and we will reward you for your patience.
As I mentioned we are in the process of developing something completely new. Everyone who is affected by this issue will receive this regulator completely for free.
In the meantime, we suggest to adjust regulator to full working pressure, set bubble rate and monitor bubble rate not the low pressure gauge. If you struggling with consistent bubble rate, please contact us via our support team, we can organise our latest one stage regulator which will keep you going.
Again, I'm extremely sorry for any inconvenience caused.
Regards,
Josh
CO2Art Ltd
www.co2art.co.uk
Email : [email protected]"
What route did you end up following? Are you happy with the results? Thanks everyone