Shipping plants in moist paper is pretty much standard. While the crypts don't look great, they tend to lose their leaves anyway and resprout. Why do you call them "dead plants" and "mush"?
Have you contacted the vendor and given him/her a chance to respond, instead of dragging it out to the public?
Have you contacted the vendor and given him/her a chance to respond, instead of dragging it out to the public?