Eheim Products - The Planted Tank Forum
 
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post #1 of 5 (permalink) Old 02-21-2020, 07:10 PM Thread Starter
Algae Grower
 
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Eheim Products

Has anyone been able to find the Eheim Professional 5e canister filter anywhere? Or possibly the Eheium ReefluxUV Sterilizer? I'm really having trouble finding a fully stocked dealer here in USA for Eheim products.
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post #2 of 5 (permalink) Old 02-25-2020, 06:53 AM
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Interesting. It looks like it's still a relatively new product, so maybe the filter isn't available for sale yet in North America?

Anthony


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post #3 of 5 (permalink) Old 03-02-2020, 02:16 AM
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The Eheim professional 5e canister line comes with wifi now and I don't know much more than that about it.


https://www.eheim.com/en_GB/products...essionel5e-700


I checked amazon.com, amazon.co.uk, and amazon.co.de (Germany) and found nothing about this filter series.
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post #4 of 5 (permalink) Old 03-02-2020, 11:29 AM
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According to Eheim's facebook page they announced it on February 3rd so it hasn't even been out a month yet. I did find them for sale direct from eheim.

https://www.eheim-service.de/professionel5e-en

Personally I don't know if I would buy an Eheim at this point. They closed their USA customer service offices and turned them over to a third party who by all reports is handling calls by not answering them. /shrug


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post #5 of 5 (permalink) Old 03-02-2020, 02:47 PM
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IMO, you should stay away from Eheim products! They have horrible customer service. The suction cups on my Eheim heater went bad after 2 months and they wouldn't even send me a set of new ones. They were only $5, but it was the principal of the matter. We went back and forth via email and they refused. They don't take care of their customers!

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