Join Date: Jul 2013
Location: Fremont, California
I had problems with a couple of Eheim Pro3s failing while under warranty and Eheim was no help at all (claiming that parts that aren't user serviceable had failed due to neglect, despite there being no maintenance procedure for them in Eheim's manuals). They just wanted to sell me parts, and for me to tear apart the heads to make repairs myself (*while under warranty*). This was strange to me, since I had read of others having the exact same failures and receiving excellent support. When I looked into it a bit further, I found that Eheim had shut down their operations in the US in 2016, and had outsourced support for their products in the US to Cobalt. That's who you're dealing with now if you want support for an Eheim product in the US. I assume the support is still excellent if you're in some other part of the world.
I still have two Eheim Pro 3s limping along, but I'm moving to Fluval. I like the FX6 so far.