Actually our plant grower is based in MA, USA while our customer support (me) is based in Las Vegas, Nevada. While the website might look so professional, it's been built and ran by a few enthusiasts in the aquatic world.
If your girlfriend has any questions, she can contact us at anytime - we love communication with our clients.
She certainly does have a valid point. But I just looked at it again and there's a couple of other things that kind of bothered me besides just having an email address as the sole point of contact. There's no "policies", no shipping info., and nothing that resembles a shopping cart where you can see what your shipping costs would be. Just nudge her to send an email to at least inquire about shipping procedures and costs. If this is a company based in Thailand, for instance; shipping can certainly be executed but the cost may make you think twice. Whatever you choose please update for how the experience went for you.
Thank you Bushkill for the actual feedback, We try to get as much as we possibly can to make the website even better. Our content writer is still working on the policies and shipping info, though our website designer was trying to implement this key information to the actual products themselves.
For our shipping cost, it's actually a flat rate of $8.50 in winter conditions in smaller orders but when reaching a threshold of 11+, we have to use a bigger package which increases this rate. Our shopping cart should be working just fine, showing the shipping cost once you enter the cart page (this is stock functionality from woocommerce)
We definitely love feedback and hopefully our previous & future customers will give their experience with us.
Don't. I hope this doesn't count as a vendor review, since I know its not allowed, but my reason is more because of where they are located. I don't advise dealing with international shipping when it comes to aquatic plants unless you have the proper paperwork...and with this time of year being hard to ship within this country much less between countries it doesn't seem worth it.
I'm pretty sure, based off their aqua bid profile that they are not located in this country. I'd advice instead that you wait until the new year and maybe get from a hobbyist on this site.
I think you have us confused with aquatic magic HybridHerp. Which is the company based out of Thailand, They are the ones with the bad reputation. We get a few e-mails a week about this clarification thinking we are aqmagic, which I guess is our faults for picking a name without doing extension research. We are actually named AquaticMag for Magazine; an article website with a marketplace from one of our growers that has been established for over 2+ years. Hope the clarity is a bit better for you Hybridherp.