I do feel this vendor does his best here and will defend him.
Folks must realize that heat and freezing is part of the game, and while it might be warm in Ca, it might be frozen in NYC and cooking hot in Florida in 2-3 days that it takes to ship.
This cannot be the vendor's fault.
I know some plants can be fine for a week in the bag, whereas at warmer temps, 1-2 days and you have mush.
Folks are cheap when it comes to buying plants also, they do not want to pay for pricy next day air shipping either, but for 10$ more, I think it's well worth it. Ask if they can ship that method for sensitive species. Many will.
Simple solution and you get healthy plants as a result.
Or join plant club, sell/buy/trade amongst hobbyist.
If you have an issue with a vendor, try and address it with them directly.
Give them a chance to make it right.
These folks do this not for the massive amounts of cash they make
, that I can assure you, so don't act like they are ebay scam artists. They do other things besides this business in most cases. Some take more time to get back to you, but a few days is typically reasonable.
I leave for the weekend too and have other jobs