Aquadise gone? - The Planted Tank Forum
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post #1 of 22 (permalink) Old 11-03-2007, 03:00 PM Thread Starter
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Aquadise gone?

Just tried to go to Aquadise's store on ebay and it seems he no longer has a store there.

Anyone know what's going on? Some people have had bad experiences buy mine were always good.
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post #2 of 22 (permalink) Old 11-03-2007, 03:10 PM
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I know some major weather events around Thailand has delayed a lot of
overseas shipping to mid November which may impact the plant trade.
so Aquadise pulled all his auctions until his shipping channel clears up.

you can email them directly and ask: customerserviceATaquadiseDOTcom


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post #3 of 22 (permalink) Old 11-03-2007, 05:54 PM
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I have bought plants from him in the past. I was checking my feedback on ebay just last night, and it said he was no longer a registered member of ebay. Did he change names or disappear?
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post #4 of 22 (permalink) Old 11-03-2007, 06:55 PM
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I just recieved a small shipment from them today. It took forever to get though.
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post #5 of 22 (permalink) Old 11-03-2007, 11:19 PM
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Aquadise.com


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post #6 of 22 (permalink) Old 11-04-2007, 06:30 AM
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Ah, what do I do if I paid for it about 3-4 days ago, but the myebay thing was messed up, so I don't know what happened with it...
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post #7 of 22 (permalink) Old 11-04-2007, 07:09 AM
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If you look the feedback for aquadisestore, you will see that they have taken an absolute nose dive recently. I actually had a recent order that was completely wrong. They made it right by refunding the entire amount to me and letting me keep the plants, but it would appear that was a major recurring issue with them.
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post #8 of 22 (permalink) Old 11-04-2007, 07:52 AM
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Yeah they are a crappy store. CS wise yeah great they do refunds. But that still leaves you with plants you don't want and without the plants you do. not to mention the time you waste dealing with them.

if you've sent them money over 10 days ago and haven't heard back go back to your paypal and file a dispute.

Our hobby is better off without stores like this.


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Last edited by Blacksunshine; 11-11-2007 at 10:06 AM.
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post #9 of 22 (permalink) Old 11-04-2007, 01:21 PM
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I think someone over there had a real attitude problem.
Here is an exchange I had with them regarding the SMS they sold;

are you actually filling a 12x12x8" USPS flat rate box with this gravel?

don't worry, we know how to handle it.

It would really serve your customers best if you simply answered their questions.
I'm trying to determine the VOLUME of space of that repacked Lesco Soilmaster
Select you are selling. If you are shipping it in 11x8x5 boxes, that would NOT be
enough for a 20g tank, but if you are shipping 12x12x8 boxes, then it would.


we have different size box and we will use whatever size is neccessary.
it will most likely be 12x12x8 just like you wanted.


-----------------------

In retrospect, selling perishables and fragile accessories long distance individually and for so little has got to be a thankless job. any US based seller would charge double what Aquadise and similar Asian based ebaY resellers do. That's why I never complain when an order gets screwed up, and am grateful they are willing to refund or replace at their cost. It's only when the ebaY sales page itself turns out to be deceptive (selling an immersed plant as submerged, or getting an plastic/glass item different then what is pictured) that I get upset.

People here forget how expensive a DOA order can be. for example I ordered a DVD Burner for $30 on newegg and paid $5 shipping. it was DOA, but it cost me $8 to issue and RMA and get a return preposted return box as per their policy. so now I have no new drive, am out $13 and my time to troubleshoot the DOA drive, then box up and drop off the return. so why doesn't everyone bitch and moan about newegg all over the web? because every adult here knows that $#%@ happens, so why you people complain about Aquadise when he refunds your money completely is beyond comprehension.


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post #10 of 22 (permalink) Old 11-04-2007, 03:52 PM Thread Starter
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I always had great experiences with Aquadise. Not always perfect but they always made things right.

I was about to place a large order with them, which is why I wanted to know if anyone knew if they would be back.
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post #11 of 22 (permalink) Old 11-04-2007, 09:42 PM
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Quote:
Originally Posted by spypet View Post

In retrospect, selling perishables and fragile accessories long distance individually and for so little has got to be a thankless job. any US based seller would charge double what Aquadise and similar Asian based ebaY resellers do. That's why I never complain when an order gets screwed up, and am grateful they are willing to refund or replace at their cost. It's only when the ebaY sales page itself turns out to be deceptive (selling an immersed plant as submerged, or getting an plastic/glass item different then what is pictured) that I get upset.

People here forget how expensive a DOA order can be. for example I ordered a DVD Burner for $30 on newegg and paid $5 shipping. it was DOA, but it cost me $8 to issue and RMA and get a return preposted return box as per their policy. so now I have no new drive, am out $13 and my time to troubleshoot the DOA drive, then box up and drop off the return. so why doesn't everyone bitch and moan about newegg all over the web? because every adult here knows that $#%@ happens, so why you people complain about Aquadise when he refunds your money completely is beyond comprehension.
Because my time is worth something too. And If I order from this guy and I get the wrong plants I have to go back ask for a refund then find a different seller of the plant I wanted and the wait again for it to arrive. As for DOA he could have done better to pack his plants and glass co2 supplies then to toss them in a flat envelope. If I buy something I don't want my money back. I want the product that I ordered. Hey can't refund my time. If his issues were few and far between that would be one thing. But this seemed to be a ongoing and consistent problem with him.

If he could just ship the right things he would be a great seller with great customer service. But the core of his business seems to have a major flaw.


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post #12 of 22 (permalink) Old 11-04-2007, 11:44 PM
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Quote:
Originally Posted by Blacksunshine View Post
If his issues were few and far between that would be one thing. But this seemed to be a ongoing and consistent problem with him.
Exactly.


Quote:
Originally Posted by spypet View Post
so why doesn't everyone bitch and moan about newegg all over the web? because every adult here knows that $#%@ happens, so why you people complain about Aquadise when he refunds your money completely is beyond comprehension.

I have purchased thousands of dollars worth of stuff from newegg. The only reason I started going anywhere else was because they opened a facility in TN, so now its shipping and sales tax (~9.25%) for me. The number of issues that I've had with newegg is so small that I cannot think of one right now. Comparing Aquadise to newegg is like comparing him to Drs. Foster and Smith--there is no comparison, except:

Aquadise--This is how you do not run a business!

The Drs.--This is how you run a business!


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post #13 of 22 (permalink) Old 11-05-2007, 05:19 AM
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Whoa, he's not a registered user on eBay any more.

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post #14 of 22 (permalink) Old 11-05-2007, 06:01 AM
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Quote:
Originally Posted by BakedStuffedHuman View Post
Just tried to go to Aquadise's store on ebay and it seems he no longer has a store there.
Quote:
Originally Posted by purgatori27 View Post
I have bought plants from him in the past. I was checking my feedback on ebay just last night, and it said he was no longer a registered member of ebay. Did he change names or disappear?
Quote:
Originally Posted by if_fishes_were_wishes View Post
Whoa, he's not a registered user on eBay any more.


Heh, yep.

Are his prices the same as before? Can't remember.
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post #15 of 22 (permalink) Old 11-05-2007, 02:10 PM
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Quote:
Originally Posted by Naja002 View Post
Comparing Aquadise to newegg is like comparing him to Drs. Foster and Smith--there is no comparison...
you completely missed the point.

with most DOA's you pay shipping both ways and only get the product price refunded.

with Aquadise, you don't need to ship back the DOA, and he even refunds the shipping.

(he didn't even expect me to return drygoods when he shipped
me the wrong Co2 diffuser, as he refunded AND let me keep it.)

I wish ALL online resellers were as DOA generous as Aquadise.

granted, we all wish DOA's didn't occur, but like every adult knows,
$#&@ happens, especially when you risk dealing with livestock that
is shipped Internationally from halfway around the Globe!

People who complain about Aquadise
after he's already refunded your money
are nothing but a bunch of cry babies.


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