OK, let me try and explain this in the simplist of terms so anyone can understand it...
The 23rd was last Wed. the day before Thanksgiving. I only ship orders 3 days a week. Monday thru Wed. The reason for this is because if I shipped on a thursday or friday, the order would not ship within 2 days, but take 4 or 5 days because of the weekend.
You expected your order to ship the dame day you ordered it. Thats real nice when it can happen, but in the real world that is a lot to hope for. Every company has a cut off day and a cut off time. On my WEB site, I explain orders normally ship out the FOLLOWING week from when you place an order...but at the very least I need ONE day notice to ship an order!! Not the same day.
In addition, if I had shipped it last Wed, because of Thanksgiving, it would not have arrived until Monday of this week! Thats SIX days in freezing temps! I did ship some orders on Wed because my driver told me they would be delivered on Friday, but I found out later he was wrong. Be glad you were not one of those people. I am now replacing any damaged plants people report because of the delay.
I am bending over backwards to try and accomadate people, but I have a real hard time understanding why any reasonable person would think it nessary to take something as trite as this public. Maybe I should just drink Red Bull and spread wings so I can deliver them myself. I understand when I make serious mistakes and really screw up why someone would be upset. Is this a big screw up?
When I emailed you saying "tommorrow", I was telling when it was shipping. If that was too brief a statement, I apologize.
IBN, you have the same exact issue as this other person. You also placed your order on Wed, the day before Thanksgiving. Now is this for real? Are you really upset, or is this whole thing just setting me up in the first place? I just have a real hard time believing people can really be that unreasonable.
If anyone else has any issues, please feel free to contact me.
Robert Paul Hudson
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Kindness like love is unconditional