Oy...help with finding a "custom" tank manufacturer - The Planted Tank Forum
 
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post #1 of 5 (permalink) Old 08-18-2005, 04:50 PM Thread Starter
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Oy...help with finding a "custom" tank manufacturer

Wow, did I just have one interesting phone call. The other night I sent are rather well-known aquarium manufacturer an email about a custom acrylic tank. For the sake of anonymity and not getting sued, let's make up a name like, I don't know, Cintered Sand Containers...

So I sent the email as follows:
> Hello, my name is Erik and I live west of Cincinnati, OH. My ZIP code is
> 45052.
>
> I would like to know if your standard 29gal acrylic tank can be shipped via
> UPS or FedEx and, if so, an estimate on shipping cost. I also have a few
> other questions regarding options for the 29gal:
>
> 1. Is it available without the black frame/rim?
> 2. Is eurobracing extra, if so, how much?
> 3. Is the 29gal footprint available in a 24" or 30" height? Cost for each?
> 4. This tank is going to be placed longways sticking out into a room, so is
> it possible to have two of the corners bent and two glued or are all of the
> joints clear/seamless?
> 5. Do you have a bullnose style available in the same footprint? (bullnose
> has one end completely radiused, the other flat, like a U-shape)
>
> Thank you

I get a response saying that I have to call them, so I called about 20 minutes ago. Wow. I have never spoken with such rude, curt, socially-retarded people before. Some guy answered that seemed really nice, but transfered me over to some lady that didn't have a clue. I told her we were originally looking at a tank with the footprint of a standard 29gal, only taller, but now we're looking at a 30x18" footprint and we had some questions about options. She says something like, "We can't do that in glass, but we can do it in acrylic." I said that was fine, we're leaning towards acrylic. She asked if I was just asking questions or if I was going to place an order "off in the vague future." I said we're be looking to order in a couple weeks (two or three) but right now we're looking at the different options. She said I should email my questions to them and I told her I did, the reply said to call and talk about the options. She said she didn't want to give a guaranteed quote because the price of acrylic is going up and I said that's fine, I'm just trying to get an estimate of price. So then I ask if they can make the tank using non-abrasive acrylic. It went a little something like this (paraphrasing b/c I don't remember the exact words):

"Ok. Now, can the tank be made out of the anti-abrassive acrylic?"
"What?"
"Is non-abrasive acrylic available for the tanks?"
"Yeah, we use a brace around our acrylic tanks, we can do..."
"No. This is a type of acrylic that doesn't scratch as easily."
"Acrylic scratches easily."
"I'm aware of that, but there is a type of acrylic that doesn't scratch as easily and I was wondering if that's available for this tank I want."
"If there's something like that on the market, then I haven't seen it."
"Well, it's on the US Plastics website."
"Oh. We just use acrylic for our tanks."
"Ok, that's fine."
"Alright, bye." :hangs up:
"Um...."

I'm stunned. I have never EVER had a business that supposedly wants my money hang up on me!!! It was like a bad joke or a reverse prank call. There were a bunch of other questions I wanted to ask and the lady hung up on me. I want to order from them, but they are making it very difficult. I'm going to email them back with my questions -and- voice my displeasure with the service. That was the WORST experience I've ever had with somebody on the phone. OY!

So here's what I'm asking: Have any of you had custom acrylic tanks made? What size did you get? Options? Scratch-resistant acrylic? Who did you use?

I'll I'm looking for a 30x18" footprint in either 24" or 30" height, no plastic frame, preferrably with the abrasion resistant coating.

---edit---
Mods, if you feel the company name should be changed or taken it out, please do so.
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post #2 of 5 (permalink) Old 08-18-2005, 05:41 PM
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That's the problem with aquarists, they are just so demanding.

I don't see a problem with the name you gave the company, hypothetical names are usually unattachable. I hope you get a better response from your next attempt, it was probably the guys lunch time and he wanted the lady to take down your request.

Sean

Aquascape? I'm a crypt farmer.

It's a fine line between fishing and standing on the shore looking like an idiot.

That IS an aquascape, it's titled "The Vacant Lot".
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post #3 of 5 (permalink) Old 08-18-2005, 06:46 PM
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From that discription I know exactly what company you called. The do not care about customer service. It is there way or go away. Lots of threads about thier legendary support on Reef Central.
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post #4 of 5 (permalink) Old 08-18-2005, 07:09 PM Thread Starter
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I've contacted Tenecor. They seem much more customer service and custom-built oriented. Even if it's more expensive than the "other" company, I think the high quality of construction and service will more than justify the extra cost.

Has anybody ever heard of IPI in Michigan? My cousin recommended them in our converstion about my experience with the "other" company.

- Erik
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post #5 of 5 (permalink) Old 08-18-2005, 07:42 PM
wob
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I have a tenecor tank. I love it, it's a beatiful tank. Their salesfolk were cordial and honest in their answers, and are more than willing to drill custom holes, add overflow boxes wherever you want, etc. Yes, they are pricey, but the quality of workmanship is excellent. I know I plan to keep this tank till the day I die so I did not mind spending a little extra money for that quality.

Robert
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