I think if I ever get another filter I'll be getting a Marineland. I skipped eheim because of all the stories of horrible customer service, instead got a Fluval 406. It is very nice, love the quick disconnect and the shape. The black ribbed tubing and white/grey in tank parts are a matter of personal taste, I though they could have done better.
Point is that I opened a ticket with Fluval, it is pretty quiet but not the "so quiet you aren't sure it's running" I expected from other reviews. I can here it hum like a refrigerator, and I swear it has a slight rattle when you are close to the tank. Like a small pebble inside. The only response was "you have air in the pump head, shake it and wait"
I really don't think that is it, have disassembled, filled, shook, waited, etc - it always settles into the same sound. I think the impeller (or its housing) has just a little too much play, but it isn't enough to call it broken, just enough to make me feel a bit unsatisfied and willing to consider other brands. If they had come out of the gate with 'we'll send you a new impeller and its plastic door' I would have been a hooked, loyal, 'These people are amazing' customer.
That's what I've heard about Marineland since then, the response seems to be 'we'll make it right' from them.
And in what world is it ok for any aquarium hobby supplier to think you can go without a filter while they receive, examine, repair and return it?
Last edited by jbrady33; 08-21-2012 at 07:41 PM.
Reason: stupdity, wrong model number