I saw the criticism too, then I started to notice a large majority of the negative comments came from people who didn't have one from there but they "heard" about problems. I thought the price was right, they do custom sizes and I'm reall happy with the build quality. The "delivery" method is unconventional to say the least, but I think they will also ship via a carrier but that's way more expensive. Go with your gut, though. If you do your research and a place sketches you out, go with somebody else.