Broken Tank; A Sad Tale of Buying Third Party Online
Hey this part rant part just getting everything sorted out.
I've had my eye on a Waterbox Clear 16 for sometime now so when I found one for sale ($30+ off) sold through Petco.com I jumped. It took forever to get here sitting for a week in a UPS warehouse in GA, but finally arriving late this last Tuesday. I rushed out to pick it up off the front steps. As soon as I moved it I could hear glass pieces inside. My heart sunk. I was already in a foul mood because we had our dog scheduled to be put to sleep the next day. I was hoping this would make some slight distraction from that.
Of course once I opened the box one of the ends was mostly in pieces. Not cracked, in pieces! Naturally I called the customer service number for Petco and spoke to someone in some foreign place with a crappy connection. The representative was pleasant, but not very helpful. I asked for a replacement and want was put on hold. She eventually came back and said the item was "Out of Stock" - they could only refund my money via PayPal (I used PayPal to pay for the item). I wasn't too happy as I have a bunch of other items I purchased to go with the aquarium and some driftwood soaking too. I should see something on the refund within 24 to 48 hours ended that conversation.
Next, I went to the Waterbox Aquariums website. I can purchase the Clear 16 from there at regular price, but.... I found the email for support and sent them my story and asked if I could get one at the Petco price. Later the next day I got my reply - They are not out of stock and they would reach out to Petco and send me a new one free of charge. Great! That's awesome.
It's been nearly another 48 hours since and I've not heard anything from Petco nor Waterbox. I don't have a refund or any notification of a new one going out. I know this could take some time, but I thought I'd hear something! If I don't hear anything by Monday I'll have to start calling people again. In the meantime I have a broken tank that now I'm wondering how much I can get a new side for and put back together? Perhaps I could fix it and find a classroom to donate it to provided I actually do get a replacement.
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3 planted nano community fish tanks.