RO water refills - The Planted Tank Forum
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post #1 of 11 (permalink) Old 10-19-2019, 06:46 PM Thread Starter
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RO water refills

You know what's really aggravating? Going to any store, be it your LFS or grocery store, to fill up some gallon jugs water only to find out that it's basically tap water .

I've gotten a total 12 gallons of RO water form my LFS now. The first 4 measured 150-160 ppm. I contacted them and they said they will make it right. So I contacted them today and I was told that the owner had changed out the filters for their RO system. Okay cool so I drive there and bring 8 gallon jugs. 4 jugs cause they owed me the other 4 jugs was for my changeover water that got messed up do to them not checking. Shame on me for not checking either. So the manager said here 4 gallons for free on the house for my troubles. I told them I don't mind paying for services. Anyway so 8 gallons went with me.

I get home and guess what? 140-150ppm tds.... I am beyond frustrated with them. I called them and let them know. Mind you I've been calm and never said anything nasty or even made comments. Just told them it's a bit aggravating. Store manager said they will make it right. Should be fixed today.

The worst part was, I mixed up a nice gh+ solution with the tap water they gave me.. ah well sorry for the rant.
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post #2 of 11 (permalink) Old 10-19-2019, 06:54 PM
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Originally Posted by Econde View Post
You know what's really aggravating? Going to any store, be it your LFS or grocery store, to fill up some gallon jugs water only to find out that it's basically tap water .

I've gotten a total 12 gallons of RO water form my LFS now. The first 4 measured 150-160 ppm. I contacted them and they said they will make it right. So I contacted them today and I was told that the owner had changed out the filters for their RO system. Okay cool so I drive there and bring 8 gallon jugs. 4 jugs cause they owed me the other 4 jugs was for my changeover water that got messed up do to them not checking. Shame on me for not checking either. So the manager said here 4 gallons for free on the house for my troubles. I told them I don't mind paying for services. Anyway so 8 gallons went with me.

I get home and guess what? 140-150ppm tds.... I am beyond frustrated with them. I called them and let them know. Mind you I've been calm and never said anything nasty or even made comments. Just told them it's a bit aggravating. Store manager said they will make it right. Should be fixed today.

The worst part was, I mixed up a nice gh+ solution with the tap water they gave me.. ah well sorry for the rant.
Oh geez, you have been much nicer than I would have been the second time around. A " bit aggravating" would have been an understatement for me.
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post #3 of 11 (permalink) Old 10-19-2019, 07:02 PM Thread Starter
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Oh geez, you have been much nicer than I would have been the second time around. A " bit aggravating" would have been an understatement for me.
Yea.. my wife was telling me to just drop the water off and tell them they've lost a life long customer. I feel bad for customers who unknowingly buy "filtered" water.

Just tired.. they suck. Sorry still on a slight rant.

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post #4 of 11 (permalink) Old 10-19-2019, 07:03 PM
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Yea.. my wife was telling me to just drop the water off and tell them they've lost a life long customer. I feel bad for customers who unknowingly buy "filtered" water.

Just tired.. they suck. Sorry still on a slight rant.

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completely understandable...
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post #5 of 11 (permalink) Old 10-19-2019, 07:17 PM
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As a guy who used to sell RO water, I don't know how they think they can get by with that! Felt like more customers than not tested their purchased RO. That would get you a bad reputation quickly.
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post #6 of 11 (permalink) Old 10-19-2019, 07:23 PM Thread Starter
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Yea I'm not sure what to think. I posted about it on our towns local social media. Again I was respectful and didn't say anything nasty.


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post #7 of 11 (permalink) Old 10-19-2019, 07:24 PM
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As a guy who used to sell RO water, I don't know how they think they can get by with that! Felt like more customers than not tested their purchased RO. That would get you a bad reputation quickly.
Yeah, the first time around you could make the excuse that the R/O membrande hadnt been changed because of miscommunication, just so busy, etc...
But, the second time around? That gives the appearance of willfullness- I am aware that it is not R/O water, but Im willing to put it out there as such.
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post #8 of 11 (permalink) Old 10-19-2019, 08:40 PM
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100% take it all back. Leave the jugs. Then go somewhere else. I'd say there's no way I'd shop at a place like that again but... it's always possible there are staffers who just have no idea what they're doing.

Start saving up for an RO/DI system of your own. Even if it's just pennies a month.
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post #9 of 11 (permalink) Old 10-19-2019, 08:55 PM Thread Starter
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I honestly should even if it's the low end RO units. The amount of RO water I use is miniscule.


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post #10 of 11 (permalink) Old 10-20-2019, 10:44 PM
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Do you have another source for RO water anywhere? I did a search here in my area and found a place the next town over that sells nothing but RO water and high pH drinking water. Reasonably priced and TDS is always zero. I was surprised that such a place even existed.


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post #11 of 11 (permalink) Old 10-21-2019, 12:35 AM Thread Starter
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Do you have another source for RO water anywhere? I did a search here in my area and found a place the next town over that sells nothing but RO water and high pH drinking water. Reasonably priced and TDS is always zero. I was surprised that such a place even existed.
Believe it or not, I usually get my gallon RO water from ALDI. I should go check around if any of the water filtration places offer refills.

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