Planted Tank Obsessed
Join Date: Jun 2017
Location: Park City KS (Our House consists of, 4 glass boxes 5 miniature dachshunds and a black cat)
If you buy *anything* from them and it arrives damaged they demand you ship it back to them (at your cost of course) before they will send you a replacement for your purchase.
If your item arrives in good order they are a good company to work with, would I use them again? Not a chance.
I ordered an impeller (I think it was $35 including shipping) and it arrived broken. I called them immediately and offered to email them a picture of the broken impeller still in its unopened plastic bag.
No, that's not good enough we have to have the broken item back in our facility before we can send you out a new one. So I explain I have a 150 gallon tank that is limping along on one filter ( I was kinda hoping she might be a fish lover and have a little mercy) and I need the impeller or my fish could die, her response was "oh wow, this is not your lucky day huh"? The Scottish Berserker does not lie far beneath this bright and shiny veneer so as you can imagine the air became more than a little blue when I heard *click, dial tone*.
Take only pictures, leave only footprints.
Last edited by somewhatshocked; 09-02-2017 at 09:54 PM.
Reason: careful with vendor reviews