petsmart return? - The Planted Tank Forum
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post #1 of 17 (permalink) Old 02-05-2006, 05:02 AM Thread Starter
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Exclamation petsmart return?

i bought like 15.4 lbs of flourite recently from petsmart but want to return it. i only used half but discovered it was too coarse and sharp for my yoyos and khulis. do u think they will take it back if i say i wasnt satisfied? i need eco complete.
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post #2 of 17 (permalink) Old 02-05-2006, 05:21 AM
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So you want to put it back in the bag and try to return it? Good luck.
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post #3 of 17 (permalink) Old 02-05-2006, 05:32 AM
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they should. we took back some weird stuff for no good reason before.

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post #4 of 17 (permalink) Old 02-05-2006, 06:31 AM
 
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As long as you have the receipt, there should be no problem. Just put it back in the bag and take it back. I know at my store, we have a pretty lax return policy. Worst case scenario: they give you a store credit/gift card instead of cash.
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post #5 of 17 (permalink) Old 02-05-2006, 07:41 PM Thread Starter
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Smile

thanks guys i apreciate it. im about to return it
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post #6 of 17 (permalink) Old 02-05-2006, 08:38 PM
 
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Originally Posted by jojo4rmdabronx
thanks guys i apreciate it. im about to return it
Good luck. Let us know how it goes!
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post #7 of 17 (permalink) Old 02-06-2006, 05:43 AM Thread Starter
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yess i returned it ........... they were pretty cool about it. they asked why but but yah. exchanged it for onyx sand instead
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post #8 of 17 (permalink) Old 02-06-2006, 07:06 AM
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YES. As a former employee, I was forced to accept products that didnt even come from our store!! Why? Managers want to keep customers happy. Just go back and tell them that its hurting your bottom feeders. If you have your reciept , great! If not, they shoudl still take it back anyhow. If they hassle you, ask for a manager.
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post #9 of 17 (permalink) Old 02-06-2006, 08:16 AM
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I have returned a few things that were already opened. They don't hassle you at all. Most of the stuff I brought back really didn't work anyways.

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post #10 of 17 (permalink) Old 02-06-2006, 05:05 PM
 
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Technically, you don't even have to put it back in the bag. At my store, we've taken almost empty bags of stuff. Everything we sell is 100% satisfaction guaranteed. *smirk*
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post #11 of 17 (permalink) Old 02-07-2006, 03:38 AM Thread Starter
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Quote:
Originally Posted by sarahbobarah
Technically, you don't even have to put it back in the bag. At my store, we've taken almost empty bags of stuff. Everything we sell is 100% satisfaction guaranteed. *smirk*

only in America
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post #12 of 17 (permalink) Old 02-10-2006, 10:33 AM
 
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when i was looking around at petsmart, i heard these two kids talking.

one said that he bought a filter at the store but pricematched it with the online store and saved over 50$ or so. He then said he returned it without the receipt, and they gave him store credit of the store price, which was 50$ more, so he pretty much made 50$. Then... he said he waited a couple days and came back and bought the filter again at the online price, and he had an extra 50$ to spend...

it seems from what you guys are saying, that this can happen.
I think its pretty sad though, first that people would do such a thing, and that the store can't control their merchandise
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post #13 of 17 (permalink) Old 02-10-2006, 02:31 PM Thread Starter
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oh man this is ownage
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post #14 of 17 (permalink) Old 02-10-2006, 04:38 PM
 
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Well, this is why we don't pricematch online prices. Second, it has to be an ad, or we can call the store, and that store has to have the item in stock.

As far as returning used stuff though, it's pretty much a manager's call. Some will examine the object with a fine-toothed comb. Others will take one look and just ok it. That's how we ended up with a used fluval 404 that someone switched in the box.
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post #15 of 17 (permalink) Old 02-10-2006, 06:26 PM
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Quote:
Originally Posted by sarahbobarah
That's how we ended up with a used fluval 404 that someone switched in the box.
Heh. A few years ago, someone at a nearby Walmart was "returning" things with the item replaced with the equivalent weight in cans of tuna.
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