Brand new satellite LED + flickering/adapter sound
I just received my two new satellite LED+ for my plant tank. Firstly...one of the fixtures was pre-opened.. the black cable ties were already broken. I plugged it in and the adapter makes a low pitch whine. The other fixture was still sealed..the cable ties were still intact.
When I plugged them both in on the same tank. I noticed that while changing settings..the pre-opened one flickers during changing settings...while the other one is perfect. Also during lightning settings, the good one's white LED dim and then turn off giving a nice transition effect...dim to off. But the other one just goes on or off.
Has someone faced this problem before? I bought these from amazon.com. it was $150 US + $30 shipping + $33 customs pre-paid and ended up with a pre-opened unit.
Current.. can u pls offer some sort of resolution? I can send u the receipt for the amazon.com purchase and any other info you want.
see the pics. You can see the box where it had the open ties and the other box where the light fixture is still sealed and tied down.