Whats the best way to get support? - The Planted Tank Forum
 
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post #1 of 4 (permalink) Old 10-29-2014, 02:03 PM Thread Starter
Algae Grower
 
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Whats the best way to get support?

One of my guages is not working on a brand new regulator. What is the best way to get support for this?
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post #2 of 4 (permalink) Old 10-29-2014, 02:31 PM
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If its a brand new, shouldn't there be some sort of gaurantee/warranty from the maker? Or from where you purchased it?
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post #3 of 4 (permalink) Old 10-29-2014, 03:11 PM Thread Starter
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Quote:
Originally Posted by rrattani View Post
If its a brand new, shouldn't there be some sort of gaurantee/warranty from the maker? Or from where you purchased it?
I contacted Aquatek yesterday, early afternoon so hopefully they'll respond soon. I was hoping it was something simple but after researching it seems that the gauge is bad and I'll have to return it. If I don't hear from Aquatek in the next day then I'll contact where I bought it.

-Matt

Update: Aquatek contacted me this morning and asked me to return it to the place where I purchased it from. I contacted them via [email protected] if anyone in the future needs to.

Last edited by drewandmatt; 10-29-2014 at 05:48 PM. Reason: Update
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post #4 of 4 (permalink) Old 03-08-2015, 04:41 PM
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I emailed them and thst was a week ago, no reply to date
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