Sorry to hear of your troubles. I looked up your order, which was placed around Christmas and shipped on December 30. Baby tears, Riccia, Anubias, Myrio, bacopa, difformis, Amazon swords, and hairgrass right?
I am sorry if you tried to contact me and couldn't get a hold of me. Around Christmas for a couple weeks we had a series of snow storms here and I couldn't even get to a computer, and I was also having email problems. I do have a toll free phone number you can call to reach me.
To my knowledge, I have been unaware of the probloem with your order. Whatever plants you are unhappy with, I would be happy to give you a full refund. The plants were shipped to you in a thermal bag with a heat pack, and some of the plants are pretty tough to kill, like the Anubias and Swords, but if they arrived in unsatisfactory condition, I will take care of it for you.
The plants were sent by UPS second day, which you were charged 20.40. Thats five dollars less than the actual shipping cost that I paid UPS. Please call me if you would like a refund to your credit card.
And there is no S on Aqua Botanic