Big Al's Replacement Policy? - The Planted Tank Forum
 
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post #1 of 13 (permalink) Old 09-18-2008, 01:23 AM Thread Starter
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Big Al's Replacement Policy?

Hey there-

Has anyone ordered from Big Al's and had a shipment come damaged? I just received my order of a 500ml bottle of Tropica Plant Nutrition liquid and it came open during shipment and spilled everywhere

This stuff is really expensive and I'm really hoping they'll replace it for me.

Has anyone had experience with their customer service?

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post #2 of 13 (permalink) Old 09-18-2008, 01:26 AM
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Yea, call them, tell them it blew open and it's everywhere, and they'll send you a new bottle right away.

Or well, that's what happened when my fish food container blew open during shipment.
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post #3 of 13 (permalink) Old 09-18-2008, 03:34 AM
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got a half a bottle of excel that way an still no response from the company
move on and while i love em i hate em. its like if you get bad service from the beer store. you can yell all you want but your just going to be there tomorrow
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post #4 of 13 (permalink) Old 09-18-2008, 03:54 AM
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Quote:
Originally Posted by Saraja87 View Post
Hey there-

Has anyone ordered from Big Al's and had a shipment come damaged? I just received my order of a 500ml bottle of Tropica Plant Nutrition liquid and it came open during shipment and spilled everywhere

This stuff is really expensive and I'm really hoping they'll replace it for me.

Has anyone had experience with their customer service?
I had them ship me a light fixture. Arrived with two broken bulbs.

Called them, they shipped two new bulbs. One arrived broken.

Called them, they shipped another bulb. Finally unbroken.

Didn't like the color: ordered another bulb. Arrived intact.
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post #5 of 13 (permalink) Old 09-18-2008, 04:14 AM
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big als will replace any damaged items.. they're just a bit slower and not as easy to deal with as fosterandsmith. FandS is first class service. but you pay for that in their prices.. which are usually a bit more than al's
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post #6 of 13 (permalink) Old 09-18-2008, 08:45 AM Thread Starter
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I sent them an email since I missed their phones by 15 min so hopefully I'll have a reply by tomorrow.

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post #7 of 13 (permalink) Old 09-18-2008, 12:37 PM
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Big Als has promply reshipped any damaged merchandise w/o any hassle when I called.

Drs F & S: Agree A+++ service! When my $300 light fixture came w/ broken bulbs they sent me a whole new fixture - by airfreight, too, I originally paid for ground service. I requested extra packing on the second unit - that's how it came.
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post #8 of 13 (permalink) Old 09-18-2008, 04:47 PM
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Quote:
Originally Posted by ashappar View Post
they replaced a bottle of excel that busted open for me once. In general big Al's is like the walmart of online aquarium retailers. Not terrible, easy enough to deal with but there are places with better selection and service.

I've got a 5liter bottle of TMG en route from them now. Fingers crossed it doesn't bust open.
There you go again. Always tempting me with that TMG!
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post #9 of 13 (permalink) Old 09-18-2008, 05:20 PM
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I had a 2liter bottle of excel leak out. Called them and had a new bottle on my door step 2 days later.

I have had nothing but good experience with Big Als

No matter how hard you work, you can't fix dumb.

55 gallon, 2x55 watt, 2 x 15 watt, 2 hob filters, diy co2. My goal is to have a healthy community tank with a lot of healthy plants.


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post #10 of 13 (permalink) Old 09-18-2008, 05:22 PM
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Yeaaaaaa! KIWI! Strawberry is still probably better though, but Kiwi is definitely worth a try.

Yikes. $62 for 5 gallons of TMG?

What's the dosing schedule for TMG? I've only ever used CSM+B, as you know.

And if I buy TMG, do I get some stems of Ludiwia var. 'Cub' from you to test too?!
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post #11 of 13 (permalink) Old 09-19-2008, 06:51 PM Thread Starter
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They will replace it for me! I just hope this bottle comes in one piece.

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post #12 of 13 (permalink) Old 09-19-2008, 06:57 PM
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Quote:
Originally Posted by ashappar View Post
I'll raok you a couple stems of L.cuba that are not colorful but healthy if you want something to experiment with.

some other plants that are great to play with to see the effect of trace dosing changes are

ammania gracillis (GH tweaking also, but not certain exactly)
rotala goias
pogostemon stellatus

just because by tweaking traces while keeping macros constant I get different color appearance in them.

I wish it was $62 for 5 gallons.. that price is per 5 liters.

5L? Oh man. =/

Might still pick up a smaller bottle though.

HI-CHEW.
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post #13 of 13 (permalink) Old 09-19-2008, 07:17 PM Thread Starter
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I tossed in 8 ml that I sucked out of the empty packaging the night my busted bottle arrived and the NEXT day I swear my L. Cuba was a little pinker O_O.

I'd buy a little bitty bottle just to try it out...

Quote:
Originally Posted by epicfish View Post
5L? Oh man. =/

Might still pick up a smaller bottle though.

HI-CHEW.

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