(DIY)30G Breeder - Page 3 - The Planted Tank Forum
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post #31 of 36 (permalink) Old 09-15-2020, 08:59 PM Thread Starter
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So something bothered me when I received my light bulbs yesterday. Honestly I was not expecting much from this. Like I said in my earlier post, I thought it would be some off brand bulbs. Anyway, where I ordered from, they sold them by 2, 4, 6, 8 and 12 bulbs. You can choose all the same bulbs or do a custom order, where you choose what you want. The seller asks that you message them the color bulbs you'd like on their sale page and I remember choosing, 2x 6500k, 2x actinic purple and ultra growth (pink). And to my surprise, I received name brand bulbs. 2x x6500k bulbs(Tropical Wave), 2x purple(Reef Wave) and 2x pink(Color Wave).

So I did some research at the Wave Point website. Come to find out they do have 'Ultra Growth Wave' bulbs. So I messaged the seller telling them they've sent the wrong ones. Seeing as I did ask for Ultra Growth(which was on their sale page btw) and they sent Color Wave(optimum color enhancer) instead. They replied back saying that that's what I asked for and it replaced the original 'Red Wave'. I attached this photo(from Wave Point)



to the message and told them that Color Wave and Ultra Growth Wave are separate bulbs. So I continue on with work for the day and I received a message stating that they're sending me the correct bulbs. And what appears to be 6 of them, like my previous order. I feel a little guilty about this. I wasn't messaging them to be a "Karen" per se. I was just stating the fact they sent the wrong ones. I was hoping that they'd have me ship the wrong ones back and they send me the correct ones. I'm waiting on instructions on my end. I was polite and was not demanding at all.

Anyway what do you guys think about this?


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post #32 of 36 (permalink) Old 09-15-2020, 10:21 PM
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I've used those wave point bulbs a ton and if you want to subdue the ultra cola red look swap the 6500k for the sun wave 10000k white. It's a super crisp white that will tone down that red.


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post #33 of 36 (permalink) Old 09-15-2020, 10:29 PM Thread Starter
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Quote:
Originally Posted by gus6464 View Post
I've used those wave point bulbs a ton and if you want to subdue the ultra cola red look swap the 6500k for the sun wave 10000k white. It's a super crisp white that will tone down that red.


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Thank you. I'll have to keep that in mind.


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post #34 of 36 (permalink) Old 09-18-2020, 01:24 AM Thread Starter
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So a little update on the bulbs. The seller sent me the correct set of light bulbs at no charge. I feel better about it now and have to give the seller credit for awesome customer service. I made sure to give them a proper seller rating.


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post #35 of 36 (permalink) Old 09-18-2020, 07:27 PM
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that's good customer service!
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post #36 of 36 (permalink) Old 09-18-2020, 08:17 PM Thread Starter
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that's good customer service!
I was so relieved when they made things right. My wife was semi scammed from some FB sales ad. They show you a picture of a pretty cool looking hair curler that spins on its own. When you read the description it vaguely says anything about the 'curling' aspect of it. 3-4 weeks later, the package arrived and...it looked nothing like the picture advertised. She emailed them discussing how it looks nothing like the photo. Even did what I did, showed them screenshots/photos of the ad. No dice. They offered a 20% refund in which she took since she felt like there were no other options.


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