eco-complete very coarse

[lauraleellbp]

I'm pretty sure you have to go through retailers?

[Gad]

OK, they said shipping tomorrow and appologized for the problem. We'll see. I sure this time it's black like advertised.

[blazeyreef]

I was wondering if it is to late to send them an email. I think I "may" still have the reciept. I have used it for about, oh, 4 months maybe but it has very large (a few the size of my fingernails) ones and a lot of diff. color

[Luis138]

Originally Posted by blazeyreef

I was wondering if it is to late to send them an email. I think I "may" still have the reciept. I have used it for about, oh, 4 months maybe but it has very large (a few the size of my fingernails) ones and a lot of diff. color

Try it. Let's see what they say.

Luis

[blazeyreef]

I just sent them an email... will see what they say.

[Gad]

They might, but I would think 4 months to determine it to be a problem is stretching it a bit.

Your email might be the straw to break the Camels back. They're already getting hit from all sides about this. I guess its worth a try.

[blazeyreef]

Originally Posted by Gad

They might, but I would think 4 months to determine it to be a problem is stretching it a bit.

Your email might be the straw to break the Camels back. They're already getting hit from all sides about this. I guess its worth a try.

well I just diddnt think about it when I recieved it. It wasnt until I read this thread that the thought struck me

[Gad]

Originally Posted by blazeyreef

well I just diddnt think about it when I recieved it. It wasnt until I read this thread that the thought struck me

Same here. I was just lucky enough to find this forum a few days after receiving mine. At first I was thinking the substrate sucked because it wasn't black like it was advertised to be. Then I figured they would never replace it due to the weight or want me to pay return shipping. So when I saw the thread I contacted them and Jud said send in the receipts and here I sit 2 weeks later.

[Lnb]

Drs F&S site have now posted "pictures" for each of the eco substrate. If you notice the eco-complete one shows a mix of colors as opposed to the old "all black". I think they're trying to get rid of the mix color stuff and use this as a WYSIWYG.

I ordered it anyway and haven't opened all the boxes yet but the 2 bags I did check look pretty good. A smattering of off color rocks but not very much. Seeing that I'll save $40 in shipping purchasing it from them instead of Big Als. I can live with it.

If they really want to do right they should offer the mix color/size bags at a discount since it was their QC problem. But then I don't want to crucify a company for one error. There are business out there that are a lot worse and truly deserve our distain.

LB

[Gad]

I found blue rocks in mine today. The pictures were pure black where I bought mine.

[Green Leaf Aquariums]

WYSIWYG.


What?

[allwet]

i will give them one more week and will contact jud again and ask where my two bags are.would love to know how many bags of this stuff is really inferior but guess we'll never know.allwet....btw wysiwyg=what you see is what you get....allwet

[ColeMan]

Originally Posted by Gad

I found blue rocks in mine today. The pictures were pure black where I bought mine.

Blue rocks? what kind of blue; dark blue, light blue - turquoise?

[Gad]

Just your average blue. Nothing special. Maybe a medium to light blue. Think I should go buy some multi colored substrate to go with it?

[Lnb]

What You See Is What You Get