eco-complete very coarse

**jelisoner** · 04-19-2008, 09:48 AM

i think they are going to give me the run around
i emailed 2 days ago no reply i called today and the lady i talked to directed my call to an answering machine i left a message and never got a reply back

/sigh

Gad · 04-21-2008, 03:17 PM

Keep is posted. I'm hoping my 3 bags show up soon.

**jelisoner** · 04-22-2008, 08:19 AM

got an email today they want me to send a pill bottle full as a sample and pics with my receipts

allwet · 04-22-2008, 05:07 PM

well i can certainly send them a very large sample of the crap they call substrate.already sent in the receipts long ago but still havent heard nothing.

it would be to their advantage to replace an inferior looking product as im sure the substrate does what its suppose to do.its just an ugly substrate as many of us now know.allwet...

Gad · 04-22-2008, 06:16 PM

Quote:

Originally Posted by jelisoner

got an email today they want me to send a pill bottle full as a sample and pics with my receipts

Who did you talk to? All they wanted was receipts from me. But I still haven't received anything. I'm now told there may have been a mixup.

Gad · 04-23-2008, 02:37 AM

Anybody else get theirs? I haven't heard back and nothing has arrived. Coming up on two weeks.

They started to gain my trust back as a customer but now I'm starting to have second thoughts. Remember the days when you could get what you actually paid for?

Luis138 · 04-23-2008, 06:42 PM

Received my replacement bags today. However I sent a receipt for three bags and I only received two. Will see if I get a third one.

I haven't opened it yet but it does look darker that the one I had originally purchased.

Luis

Luis138 · 04-24-2008, 06:19 PM

I received an e-mail apologizing for the error and to notify me that a third bag is on the way. That is first class customer service.

Luis

Gad · 04-24-2008, 07:16 PM

LOL well what started off for me as a great experience with customer service is quickly souring.

I was the one that contacted them to get replacements, everyone else is getting taken care of but me.

Now my emails and phone calls seem to be ignored. Two weeks and no product.

Gad · 04-24-2008, 07:26 PM

Quote:

Originally Posted by Luis138

I received an e-mail apologizing for the error and to notify me that a third bag is on the way. That is first class customer service.

Luis

Luis,

Who did you talk to? I've been dealing with Jud. I just got off the phone with him and he had an atitude. I've been waiting over two weeks and nobody there is giving me answers.

Luis138 · 04-24-2008, 07:36 PM

I have been e-mailing Jud. I don't have a phone number for him. He always seems nice and has been very helpful so far.

Luis

**lauraleellbp** · 04-24-2008, 07:42 PM

Quote:

Originally Posted by lauraleellbp

Contact this Rep if you decide you want to replace it:

Jud McCracken
877-898-6108
tech@caribsea.com

Gad · 04-24-2008, 08:36 PM

Jud is who I've been talking to, and at first he was real nice and seemed to be taking care of it. Now 2 weeks later he acts like he's fed up with all the orders for replacements.

All I want is the BLACK subtrate that I paid for.

**lauraleellbp** · 04-24-2008, 09:26 PM

My guess is that since this info is on at least the 3 forums I'm active on he may be getting swamped...

CaribSea's own fault, though. The bags I took back to my LFS looked pretty bad...

Luis138 · 04-24-2008, 09:36 PM

Since they seem to have solved the problem, can we order directly from them or do we have to go through a retail store?

Luis

04-21-2008, 03:17 PM	#62 (permalink)
Gad Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Apr 2008 Location: Pelion, SC Posts: 298	Keep is posted. I'm hoping my 3 bags show up soon. __________________ Eheim Pimp Club Member #287 Das Aquarium Forum = People Friendly http://dasaquarium.forumwww.com/index.php

04-22-2008, 05:07 PM	#64 (permalink)
allwet Algae Grower (View User Tanks) PTrader: (1/100%) Join Date: Feb 2008 Location: atchison ks Posts: 82	well i can certainly send them a very large sample of the crap they call substrate.already sent in the receipts long ago but still havent heard nothing. it would be to their advantage to replace an inferior looking product as im sure the substrate does what its suppose to do.its just an ugly substrate as many of us now know.allwet... Last edited by allwet; 04-22-2008 at 08:49 PM.

04-23-2008, 02:37 AM	#66 (permalink)
Gad Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Apr 2008 Location: Pelion, SC Posts: 298	Anybody else get theirs? I haven't heard back and nothing has arrived. Coming up on two weeks. They started to gain my trust back as a customer but now I'm starting to have second thoughts. Remember the days when you could get what you actually paid for? __________________ Eheim Pimp Club Member #287 Das Aquarium Forum = People Friendly http://dasaquarium.forumwww.com/index.php

04-23-2008, 06:42 PM	#67 (permalink)
Luis138 Planted Member (View User Tanks) PTrader: (14/100%) Join Date: Mar 2008 Location: Downey, CA Posts: 150	Received my replacement bags today. However I sent a receipt for three bags and I only received two. Will see if I get a third one. I haven't opened it yet but it does look darker that the one I had originally purchased. Luis __________________ Set as I am in my ways and my arrogance.

04-24-2008, 06:19 PM	#68 (permalink)
Luis138 Planted Member (View User Tanks) PTrader: (14/100%) Join Date: Mar 2008 Location: Downey, CA Posts: 150	I received an e-mail apologizing for the error and to notify me that a third bag is on the way. That is first class customer service. Luis __________________ Set as I am in my ways and my arrogance.

04-19-2008, 09:48 AM	#61 (permalink)
jelisoner Planted Tank Obsessed (View User Tanks) PTrader: (6/100%) Join Date: Mar 2008 Location: sedalia mo Posts: 405	i think they are going to give me the run around i emailed 2 days ago no reply i called today and the lady i talked to directed my call to an answering machine i left a message and never got a reply back /sigh

04-22-2008, 08:19 AM	#63 (permalink)
jelisoner Planted Tank Obsessed (View User Tanks) PTrader: (6/100%) Join Date: Mar 2008 Location: sedalia mo Posts: 405	got an email today they want me to send a pill bottle full as a sample and pics with my receipts

04-24-2008, 07:16 PM	#69 (permalink)
Gad Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Apr 2008 Location: Pelion, SC Posts: 298	LOL well what started off for me as a great experience with customer service is quickly souring. I was the one that contacted them to get replacements, everyone else is getting taken care of but me. Now my emails and phone calls seem to be ignored. Two weeks and no product. __________________ Eheim Pimp Club Member #287 Das Aquarium Forum = People Friendly http://dasaquarium.forumwww.com/index.php

04-24-2008, 07:36 PM	#71 (permalink)
Luis138 Planted Member (View User Tanks) PTrader: (14/100%) Join Date: Mar 2008 Location: Downey, CA Posts: 150	I have been e-mailing Jud. I don't have a phone number for him. He always seems nice and has been very helpful so far. Luis __________________ Set as I am in my ways and my arrogance.

04-24-2008, 08:36 PM	#73 (permalink)
Gad Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Apr 2008 Location: Pelion, SC Posts: 298	Jud is who I've been talking to, and at first he was real nice and seemed to be taking care of it. Now 2 weeks later he acts like he's fed up with all the orders for replacements. All I want is the BLACK subtrate that I paid for. __________________ Eheim Pimp Club Member #287 Das Aquarium Forum = People Friendly http://dasaquarium.forumwww.com/index.php

04-24-2008, 09:26 PM	#74 (permalink)
lauraleellbp Fresh Fish Freak (View User Tanks) PTrader: (53/100%) Join Date: Feb 2008 Location: Naples, Florida Posts: 11,728	My guess is that since this info is on at least the 3 forums I'm active on he may be getting swamped... CaribSea's own fault, though. The bags I took back to my LFS looked pretty bad... __________________ Laura Lee's tank Journals: At Work-10 gal Shrimpy Crypt Jungle, 29 gal Planted Tetra Tank (in progress), At Home- 46 gal Low Tech Planted (in progress), 90 gal New World Community August 2009 Fishing trip in the Amazon; my Journal of 10 days in Bolivia along the Rio San Martin (in progress)

04-24-2008, 09:36 PM	#75 (permalink)
Luis138 Planted Member (View User Tanks) PTrader: (14/100%) Join Date: Mar 2008 Location: Downey, CA Posts: 150	Since they seem to have solved the problem, can we order directly from them or do we have to go through a retail store? Luis __________________ Set as I am in my ways and my arrogance.

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