eco-complete very coarse

**lauraleellbp** · 03-25-2008, 02:15 AM

Quote:

Originally Posted by frozenbarb

I think you need a certain amount of post to view the SNS and to be logged in.

Really? I never knew that..

OK Allwet- keep talking (or typing- whatever)!!! LOL

allwet · 03-25-2008, 02:33 AM

im ah typing and im ah grinning

allwet......

**lauraleellbp** · 03-25-2008, 02:44 AM

I'm hoping you only need to get to 50 posts... if you can find the Lounge go play SeaSerpent's game in there or something till you get to 50?? ROFL

allwet · 03-25-2008, 02:49 AM

finished typing and buying...bought 8 moss balls.going to play with my trains now...cuL

allwet.........

bluelobster · 03-25-2008, 12:22 PM

if anyone wants any, someone on craigslist is giving away 50 bags of Silicon Sand in New York.

allwet · 03-31-2008, 03:39 PM

thanks to lauralee here on this forum for giving me the name of the tech at caribsea re my eco-complete and large rocks and off colored rocks.

i was able to talk to the tech in person and he explained quality control was a little lax.

he has offered to make good on the 2 bags i purchased as long as i send him the sales receipt which i did.

im looking forward to getting the 2 bags which hopefully wont suffer from q/c issues.allwet...

Gad · 04-10-2008, 03:31 PM

i just received 2 bags of the Eco-Complete and added both to my new tank. One was completely black with fine granules and the other had some lighter granules. There is one slightly larger piece slightly smaller than a dime, but it looks more like a pebble so it doesn't bother me.

I simply mixed the two together though I was hoping for a black substrate as advertised. I haven't opened the other bag.

I doubt they would pay return shipping for these so I'm just leaving it as is. I doubt I'll purchase this brand in the future though due to the incosistancy.

I sent an email to tech@caribsea.com I suggest you do the same as strength is in numbers.

Luis138 · 04-10-2008, 07:02 PM

Quote:

Originally Posted by Gad

I sent an email to tech@caribsea.com I suggest you do the same as strength is in numbers.

THANK YOU SO MUCH!!!!

I also bought three bags that were of bad quality. I sent an e-mail to the e-mail address you provided. They responded in less than five minutes, asked for a copy of my receipt which I forwarded to them and they are sending me three more bags of superior quality.

That is customer support. I am definitely buying from them again.

I added a square to your reputation.

Luis

Gad · 04-10-2008, 07:10 PM

Awesome. They are replacing mine as well. A great company.

allwet · 04-11-2008, 12:10 AM

well i talked to them on the telephone and i sent them my sales receipt for two bags and im still waiting on my replacements.i've taken over 13 cups of white oblong rock from the substrate so far...pretty ugly.

if in fact they do send me two more, if its like what i have it will go in the trash.allwet.........

Luis138 · 04-11-2008, 12:12 AM

Quote:

Originally Posted by allwet

well i talked to them on the telephone and i sent them my sales receipt for two bags and im still waiting on my replacements.i've taken over 13 cups of white oblong rock from the substrate so far...pretty ugly.

if in fact they do send me two more, if its like what i have it will go in the trash.allwet.........

When did you talk to them? I talked to them today and they said my bags will go out this week.

Luis

allwet · 04-11-2008, 04:18 AM

talked to them at the end of march.hasnt been two weeks yet...not in a hurry.allwet......

**jelisoner** · 04-13-2008, 12:43 PM

Quote:

Originally Posted by Luis138

THANK YOU SO MUCH!!!!

I also bought three bags that were of bad quality. I sent an e-mail to the e-mail address you provided. They responded in less than five minutes, asked for a copy of my receipt which I forwarded to them and they are sending me three more bags of superior quality.

That is customer support. I am definitely buying from them again.

I added a square to your reputation.

Luis

can i have a copy of your receipt

?

Gad · 04-13-2008, 02:55 PM

Mine have some white too. Kind of a pain in the butt that I have to remove 60 pounds of this to start over. Just doesn't look very good.

I sure hope the replacement bags are pure black like they advertise.

allwet · 04-13-2008, 04:10 PM

well maybe my 2 bags will come this coming week.got 100Lbs of 3mcq so i am happy and the 3m product looks very good in my tanks.its just the right size imo.

if the eco does come i'll remove a couple of inches more of the old eco and top it off with the new eco.

just a shame that the company who made this went ahead and packaged this stuff when they probably knew it was subpar to begin with.allwet.

03-25-2008, 02:44 AM	#33 (permalink)
lauraleellbp Fresh Fish Freak (View User Tanks) PTrader: (52/100%) Join Date: Feb 2008 Location: Naples, Florida Posts: 11,435	I'm hoping you only need to get to 50 posts... if you can find the Lounge go play SeaSerpent's game in there or something till you get to 50?? ROFL __________________ 10 gal Shrimpy Jungle 29 gal Tetra Tank at Work (in progress) 46 gal of Sword Addiction (in progress) 90 gal New World Community

04-13-2008, 02:55 PM	#44 (permalink)
Gad Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Apr 2008 Location: Pelion, SC Posts: 298	Mine have some white too. Kind of a pain in the butt that I have to remove 60 pounds of this to start over. Just doesn't look very good. I sure hope the replacement bags are pure black like they advertise. __________________ Eheim Pimp Club Member #287 Das Aquarium Forum = People Friendly http://dasaquarium.forumwww.com/index.php

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03-25-2008, 02:33 AM	#32 (permalink)
allwet Algae Grower (View User Tanks) PTrader: (1/100%) Join Date: Feb 2008 Location: atchison ks Posts: 82	im ah typing and im ah grinning allwet......

03-25-2008, 02:49 AM	#34 (permalink)
allwet Algae Grower (View User Tanks) PTrader: (1/100%) Join Date: Feb 2008 Location: atchison ks Posts: 82	finished typing and buying...bought 8 moss balls.going to play with my trains now...cuL allwet.........

03-25-2008, 12:22 PM	#35 (permalink)
bluelobster Algae Grower (View User Tanks) PTrader: (0/0%) Join Date: Mar 2008 Location: Virginia Posts: 83	if anyone wants any, someone on craigslist is giving away 50 bags of Silicon Sand in New York.

03-31-2008, 03:39 PM	#36 (permalink)
allwet Algae Grower (View User Tanks) PTrader: (1/100%) Join Date: Feb 2008 Location: atchison ks Posts: 82	thanks to lauralee here on this forum for giving me the name of the tech at caribsea re my eco-complete and large rocks and off colored rocks. i was able to talk to the tech in person and he explained quality control was a little lax. he has offered to make good on the 2 bags i purchased as long as i send him the sales receipt which i did. im looking forward to getting the 2 bags which hopefully wont suffer from q/c issues.allwet...

04-10-2008, 03:31 PM	#37 (permalink)
Gad Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Apr 2008 Location: Pelion, SC Posts: 298	i just received 2 bags of the Eco-Complete and added both to my new tank. One was completely black with fine granules and the other had some lighter granules. There is one slightly larger piece slightly smaller than a dime, but it looks more like a pebble so it doesn't bother me. I simply mixed the two together though I was hoping for a black substrate as advertised. I haven't opened the other bag. I doubt they would pay return shipping for these so I'm just leaving it as is. I doubt I'll purchase this brand in the future though due to the incosistancy. I sent an email to tech@caribsea.com I suggest you do the same as strength is in numbers.

04-10-2008, 07:10 PM	#39 (permalink)
Gad Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Apr 2008 Location: Pelion, SC Posts: 298	Awesome. They are replacing mine as well. A great company.

04-11-2008, 12:10 AM	#40 (permalink)
allwet Algae Grower (View User Tanks) PTrader: (1/100%) Join Date: Feb 2008 Location: atchison ks Posts: 82	well i talked to them on the telephone and i sent them my sales receipt for two bags and im still waiting on my replacements.i've taken over 13 cups of white oblong rock from the substrate so far...pretty ugly. if in fact they do send me two more, if its like what i have it will go in the trash.allwet.........

04-11-2008, 04:18 AM	#42 (permalink)
allwet Algae Grower (View User Tanks) PTrader: (1/100%) Join Date: Feb 2008 Location: atchison ks Posts: 82	talked to them at the end of march.hasnt been two weeks yet...not in a hurry.allwet......

04-13-2008, 04:10 PM	#45 (permalink)
allwet Algae Grower (View User Tanks) PTrader: (1/100%) Join Date: Feb 2008 Location: atchison ks Posts: 82	well maybe my 2 bags will come this coming week.got 100Lbs of 3mcq so i am happy and the 3m product looks very good in my tanks.its just the right size imo. if the eco does come i'll remove a couple of inches more of the old eco and top it off with the new eco. just a shame that the company who made this went ahead and packaged this stuff when they probably knew it was subpar to begin with.allwet.

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