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Old 09-23-2013, 09:54 PM   #121
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I forget if this has been covered by have you ever asked the retailer you purchased it from if they even examined the tank? It's probably too late to bring it up now but I am wondering why they were willing to even ship it to you. They had to either not care at all about their customers, or just didn't pay attention. Just kind of curious because that also seems strange to me.
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Old 09-23-2013, 10:00 PM   #122
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Completely understandable that it happens, but it's coupled with completely unacceptable customer service. It's rotten, and it reflects very poorly on ADA.
It's not ADA he bought from, but a distributor. Their problem really. They should have noticed it before selling it so that could have been taken care of from business to business.
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Old 09-23-2013, 10:07 PM   #123
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It's not ADA he bought from, but a distributor. Their problem really. They should have noticed it before selling it so that could have been taken care of from business to business.
Distributors work with manufacturers on product returns. Good companies stand behind their products.
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Old 09-23-2013, 11:31 PM   #124
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Distributors work with manufacturers on product returns. Good companies stand behind their products.
How do you know the dialogue that's going on between the distributor and ADA? Anyways, if I were ADA I would have little sympathy because they sold the product to a customer without properly examining it. In manufacturing things can slip buy, so that's why it's important to have another check before the final sales. To be clear, it's the distributor, not ADA, offering a weak refund.
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Old 09-24-2013, 01:23 AM   #125
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Originally Posted by ThatGuyWithTheFish View Post
How do you know the dialogue that's going on between the distributor and ADA? Anyways, if I were ADA I would have little sympathy because they sold the product to a customer without properly examining it. In manufacturing things can slip buy, so that's why it's important to have another check before the final sales. To be clear, it's the distributor, not ADA, offering a weak refund.
The simple fact is that this is an ADA product and they are the manufacturer of said product. I don't quite understand saying that ADA should have little sympathy because their distributor sold an inferior product that ADA is the manufacturer and company who has their name on it. It's not the customers fault that the product is defective nor is it the distributors fault. The fault lies with the company who sells the product with their name on it. I would not be happy with anything other than perfection with a product that charges luxury prices for its items.
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Old 09-24-2013, 06:05 PM   #126
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Things get stranger and stranger.

After talking to my retailer apperantly the first refund offer from the German distributor was ~ 75usd or aprox 10% but the retailer is willing to refund 40% out of his/her own pockt. That is acceptable for me but we are still waiting to hear from ADA Japan.

Just want to get this project going!


ThatGuyWithTheFish;

Its not the distributors job to do quality control.
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Old 10-15-2013, 04:43 PM   #127
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Finally decided on a 40% partial refund. Can finally move on with the project now.

ADA never got back to me or to the lfs. They have lost me and the lfs as a customer for ever.

Thanks for all the support in this thread!
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Old 04-09-2014, 09:56 PM   #128
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This thread just convinced me not to buy a large ADA tank. Has anyone looked at the GLA tanks?
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Old 04-09-2014, 10:19 PM   #129
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This thread just convinced me not to buy a large ADA tank. Has anyone looked at the GLA tanks?
I have never seen a faulty 90P myself, I think this is the only thread I have seen. I go to AFA, where you would likely buy it from, or it would go through them, and from my experience, they would likely be pretty reasonable about a return. They are a very reasonable store, IMO, again, only bought from the storefront but I don't think they would risk their reputation.

That said, TruAqua makes bigger tanks now and from what I have seen, they are the closest to ADA I have seen. I once argued differently but now that I have seen more, the quality has gone up, but so has the prices. I know many consider it low end but my guess is that they probably use the same manufacturer as ADA or similar. The glass is beautiful, the silicone is great, and unlike some Mr. Aqua tanks, everything lines up perfectly. I don't think Mr. Aqua is a bad brand, I just think they make nice tanks, TruAqua's tanks look really great, and my 60P and other ADA tanks are basically perfect.

As far as GLA, no clue. They made some batches of tanks and most people liked them and then they stopped. Now they seem to have them again. I don't want to knock GLA in any way, but they often "rebrand" existing stuff. I wouldn't be suprised if these were TruAqua, Mr. Aqua, or the like with the GLA name. That's fine because they are a great company and if you have issues, they deal with it, but you may pay more for the same thing.


EDIT...I thought TruAqua was the only one who made this size...http://www.truaqua.com/high-clarity-...um-hca-24.html
GLA now has it, though the didn't in the past...http://greenleafaquariums.com/produc...m-21-4gal.html

Actually cheaper but I didn't look at shipping. Just saying it may be the same tank, I wouldn't be surprised. But, they take care of you better, I am not speaking bad about GLA, I just know they rebrand.
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Old 04-10-2014, 04:45 AM   #130
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I have an ADA 90-P that I've had for 7 years now and it's held up well and was well made from the start. The only thing I don't like about it, or any other rimless tank is that I simply cannot keep fish from jumping out of it to save my life. If I were buying a new one to replace it I would seriously consider an acrylic tank with a euro rim just to mitigate this issue.
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Old 04-10-2014, 09:20 AM   #131
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I have an ADA 90-P that I've had for 7 years now and it's held up well and was well made from the start. The only thing I don't like about it, or any other rimless tank is that I simply cannot keep fish from jumping out of it to save my life. If I were buying a new one to replace it I would seriously consider an acrylic tank with a euro rim just to mitigate this issue.
Not really relevant because the older ADA tanks are not from the same manufacturer. The profit margin is much higher since fabrication moved to China (Im guessing) and quality control is pretty bad.

If you can get support and buy a tank locally accompanied by good customer support then fine... But do you really want to support ADA after such a douch move?
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