36" RAY II not powering up...

VisionQuest28 · 12-12-2012, 06:31 PM

I have a 36" Ray II ds that isnt powering up. I feel fairly comfortable taking it apart and checking things out, but i wanted to check here first. One, will opening it up effect any potential warranty there might be? And two, do you have any advice for things to check or look for?

The positive and negative wires that i can see under the splash shield on each end appear to be fine. Im wondering (hoping!) if there is just a loose connection at the power cord or power supply.

Anyway, any thoughts and/or advice definitely welcome!

Lowe · 12-12-2012, 06:36 PM

Hi VisionQuest. Is this a new unit? Sounds like something may have come loose during shipping. Send over an email to our customer support staff @ customer_service@finnex.net for them to diagnose it for ya!

VisionQuest28 · 12-12-2012, 06:42 PM

No, its not a new unit. I actually bought it used, and it doesnt work. Am hoping its just an easy fix. Thanks for the quick reply! I will send cs an email. Thanks again...

Jetbo · 12-30-2012, 12:45 PM

I bet it's the power supply, I have a 30" Fugeray with a bad capacitor in the power supply. Makes me wish they had replaceable power supplies but I would not be surprised if that would add a bit to the cost of the fixtures.

**fplata** · 12-30-2012, 02:24 PM

i had the same issue with mine, its a pain in the butt to work inside it, its tight, mine had a wire that became loose during shipment, its fixed now and it works like charm now

12-12-2012, 06:31 PM	#1
VisionQuest28 Planted Tank Enthusiast (View User Tanks) PTrader: (56/100%) Join Date: Apr 2007 Location: Constantia, NY Posts: 557	36" RAY II not powering up... I have a 36" Ray II ds that isnt powering up. I feel fairly comfortable taking it apart and checking things out, but i wanted to check here first. One, will opening it up effect any potential warranty there might be? And two, do you have any advice for things to check or look for? The positive and negative wires that i can see under the splash shield on each end appear to be fine. Im wondering (hoping!) if there is just a loose connection at the power cord or power supply. Anyway, any thoughts and/or advice definitely welcome!

12-30-2012, 02:24 PM	#5
fplata Planted Tank Enthusiast (View User Tanks) PTrader: (16/100%) Join Date: May 2012 Location: Miami, FL, United States Posts: 846	i had the same issue with mine, its a pain in the butt to work inside it, its tight, mine had a wire that became loose during shipment, its fixed now and it works like charm now __________________ My ADA 120-H My high tech 300 gallon pond

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12-12-2012, 06:36 PM	#2
Lowe Finnex (View User Tanks) PTrader: (2/100%) Join Date: Nov 2011 Location: Chicago Posts: 398	Hi VisionQuest. Is this a new unit? Sounds like something may have come loose during shipping. Send over an email to our customer support staff @ customer_service@finnex.net for them to diagnose it for ya!

12-12-2012, 06:42 PM	#3
VisionQuest28 Planted Tank Enthusiast (View User Tanks) PTrader: (56/100%) Join Date: Apr 2007 Location: Constantia, NY Posts: 557	No, its not a new unit. I actually bought it used, and it doesnt work. Am hoping its just an easy fix. Thanks for the quick reply! I will send cs an email. Thanks again...

12-30-2012, 12:45 PM	#4
Jetbo Algae Grower (View User Tanks) PTrader: (1/100%) Join Date: Feb 2012 Location: Schaumburg, IL Posts: 18	I bet it's the power supply, I have a 30" Fugeray with a bad capacitor in the power supply. Makes me wish they had replaceable power supplies but I would not be surprised if that would add a bit to the cost of the fixtures.