Shipping Policy

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Shipping Policy
• Livestock orders will be shipped with one of two options: UPS 2nd day air for $15 or UPS next day air for $25. Both shipping options qualify for live arrival guarantee.
• Livestock orders valued over $60 (excluding the value of plants and/or dry goods in the same order) are required to be shipped with UPS next day air.
• Livestock orders containing species labeled as sensitive are required to be shipped with UPS next day air.
• Plant orders will be shipped with USPS priority mail for $7.
• Dry goods will be shipped with UPS ground shipping for a regional rate.
• Forum member customers qualify for 2 day live guarantee, where all livestock are guaranteed to remain alive for 2 days after the shipment has been received by said customer.
• In the event that the livestock die within the 2 day live guarantee, we will either credit the cost of the livestock lost or replace the livestock with a reshipment. Livestock valued over $50 will be reshipped ONCE and livestock valued under $50 will be credited.
• In order to receive credit or a reshipment through our 2 day live guarantee and live arrival guarantee, a picture of the dead livestock must be sent to info@aquadesigninnovations within 2 days after the shipment has been received by the customer.
• No cash reimbursements will be given.
• In the event that the livestock shipment has been interrupted, delayed, or lost due to a cause that is beyond Aqua Design Innovation’s control, the customer is responsible to file a claim with UPS. Aqua Design Innovations will do its best to assist in the claims process.
• Livestock orders will be shipped on Mondays, Tuesdays, and Wednesdays. All orders placed after Tuesday at 2:00PM PST will be shipped the following Monday.
• Heat/cold packs are available upon request for free. Please keep your local weather in mind. <50*F will require heatpacks and >85* will require cold packs.
• Customers who require shipment to destinations outside of the continental U.S. must contact email info@aquadesigninnovations.com prior to placing an order. Shipping costs will be determined accordingly. There is no live arrival guarantee or 2 day live guarantee on livestock orders placed outside of the continental U.S.