Hagen/Fluval Customer Service
I got bit by the Edge bug...I bought first 6 gal LED in black back in August, and despite it being a considerable pain in the @ss to clean, I bought yet another one recently. I've always wanted an orange one, but was sort of ehh on the halogen lights, but figured I could switch the bulbs for LED screw-in types later because the LED lamp itself was way too expensive.
So I've had the second one for a couple weeks, it's still packed in the box, as I haven't found the time to set it up yet. Meanwhile, my other tank has been running strong, housing 2 dwarf puffers, a snow-tipped bristle nose pleco, and three nerite snails. Only recently have I noticed how effing hard it is to flip the switch over to the moonlights. Not impossible, but you really have to jam the corner in. I called Fluval and explained my issue to a helpful, but less than entertained customer service rep. She explained that this rocker switch was a known issue, and that I had to press it a certain way...I explained that it was worse than what she described, not broken, but not convenient. I asked if they could send a replacement switch and I would be more than happy to fix it myself. She told me she would do me one better, and would replace the light free of charge, no shipping fees, and I could keep the old *working* one, no problem! So AWESOME customer service on behalf of R.C. Hagen and Fluval! I was a sucker for them already, especially their filters...and now I have an orange Edge *with* LED lamp_ freebie brand-newskies, and Fluval has a lifetime customer! Highly recommend.