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Old 11-12-2012, 08:23 PM   #1
Hank91
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The planted tank guide


Im a newbie to planted aquaria so I purchased the planted tank guide offered at this web site however I can't get it to work. I have adobe flash installed.
I've emailed for help via the link provided three times and never gotten a response. Does anyone have any ideas how to proceed?
Thanks
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Old 11-12-2012, 08:30 PM   #2
mistergreen
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Any error messages that show up? A blank screen?

pm forumadmin for technical help.
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Old 11-12-2012, 08:45 PM   #3
Hank91
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No error messages. Just goes to blank screen
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Old 11-12-2012, 09:15 PM   #4
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Check back again tomorrow. There might be a delay from paypal to tpt's database.
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Old 11-12-2012, 09:23 PM   #5
Hank91
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Well I ordered it a couple weeks ago and have already been notified by PayPal that the charge was made
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Old 11-12-2012, 09:26 PM   #6
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oh,
go ahead and PM forumadmin. He'll take care of it.

I don't think anybody is checking that other contact mailbox.
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Old 11-12-2012, 09:29 PM   #7
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One more thing.. Do you even get to this screen?

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Old 11-12-2012, 09:41 PM   #8
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Yes. I get that screen. But can get no further
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Old 11-12-2012, 09:56 PM   #9
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Glad I saw this. I had a thought about buying the guide but no longer... Seems sketchy.
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Old 11-12-2012, 10:11 PM   #10
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Sorry about that Hank. There have been a few hiccups with parts of the site recently. I will contact the admin as well.
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Old 11-12-2012, 10:12 PM   #11
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Thank you very much. Appreciate the help.
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Old 11-13-2012, 02:24 PM   #12
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Hello all,

Sorry for any inconveniences caused on your end.

We are looking into this issue. We can access the guide and haven't had many complaints, but we are in the process of correcting any issues you may be having.

I will provide you all with updates

Regards,

Mo
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