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Old 05-01-2012, 03:11 PM   #31
Caleb19
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Heh, the same situation happened to me. Emailed customer support with no response for a week. Got impatient and decided to call them as well. I was transferred to their customer support, but no one ever answered my call. In fact it was dead silence the entire time, no waiting room music or anything. Finally I decided to give a product review and that's when I got my response.
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Old 05-01-2012, 03:16 PM   #32
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On hold waiting for someone in customer service to pick up. I'm not sure if I still have my invoice from where I purchased the light. If I don't and they don't replace it I will probably just forget it and switch to CFLs in work lights like my other tanks.

Well no one ever picked up the operator said that the department was short handed today. Anyway, left a message for them to call me back, we will see if that ever happens.
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Old 05-01-2012, 03:45 PM   #33
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On hold waiting for someone in customer service to pick up. I'm not sure if I still have my invoice from where I purchased the light. If I don't and they don't replace it I will probably just forget it and switch to CFLs in work lights like my other tanks.

Well no one ever picked up the operator said that the department was short handed today. Anyway, left a message for them to call me back, we will see if that ever happens.

lol i got sick of waiting on hold for that pet place to pick up. i left them a message to call me back cus i lost my invoice from them and need them to email me another one, so i left a message, no call back yet lol. i'm not to shocked :-/.

this is becoming more of a hassel then i feel like the light is worth....at this rate i will end up with a million 30' T5NOs because everyones answer is to just send me another fixture.
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Old 05-01-2012, 04:01 PM   #34
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lol i got sick of waiting on hold for that pet place to pick up. i left them a message to call me back cus i lost my invoice from them and need them to email me another one, so i left a message, no call back yet lol. i'm not to shocked :-/.

this is becoming more of a hassel then i feel like the light is worth....at this rate i will end up with a million 30' T5NOs because everyones answer is to just send me another fixture.
I went straight to the manufacturer, I didn't bother calling the store I bought it from. I figured if I went through the store it would be less likely they would send me the update model.
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Old 05-01-2012, 06:56 PM   #35
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I'm on my 4th one of these in 3 weeks from Amazon. All bulbs turn black in 1-2 days then die. I have several other coralife fixtures in the 24 in length that are great. This one is just plain aweful.
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Old 05-01-2012, 08:22 PM   #36
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Hmm... i was planning to get a 36" T5NO from Coralife, guess I better go back to do more research. Any other alternative for 36" T5NO (I don't want HO)? Even the one bulb version.
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Old 05-01-2012, 09:47 PM   #37
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randyl: Please read these threads carefully. They're mostly (this one, specifically) about the 30" fixture having problems - specifically, older model units. All other sizes rarely have problems.

Those who have had problems with old units that get new replacements (not just older models that their LFS have on-hand - but replacements from Coralife) don't have problems.
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Old 05-01-2012, 10:14 PM   #38
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are u guys buying the old coralife t5?

well ...stop buying it if you have problem.

get the aqueon brand which has been remodle from the original coralife.
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Old 05-01-2012, 11:56 PM   #39
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Central Aquatics still manufactures both the Aqueon and Coralife fixtures. One hasn't replaced the other.
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Old 05-02-2012, 02:00 PM   #40
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randyl: Please read these threads carefully. They're mostly (this one, specifically) about the 30" fixture having problems - specifically, older model units. All other sizes rarely have problems.

Those who have had problems with old units that get new replacements (not just older models that their LFS have on-hand - but replacements from Coralife) don't have problems.
Yes, I did read it carefully and post #30 mentioned 36" has the same issue. As I'll be picking one up in the states (I'm in Canada) so I want to be extra careful.
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Old 05-02-2012, 03:05 PM   #41
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I went straight to the manufacturer, I didn't bother calling the store I bought it from. I figured if I went through the store it would be less likely they would send me the update model.
i called corallife , but they want a copy of my invoice inorder to replace it. so i have to deal with that pet place to get it, because i lost it.


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are u guys buying the old coralife t5?

well ...stop buying it if you have problem.

get the aqueon brand which has been remodle from the original coralife.

well if i had known that this was problem when i bought it i wouldn't have bought it duh! but in all of my searches for reviews this issue never reared its ugly head.
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Old 05-02-2012, 04:00 PM   #42
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I have two of these lights, one I bought 5 years ago that I've never had an issue with and one I bought two months ago.

The new one has been through 4 bulbs and I have contacted coralife to try and get a replacement. I'll let you guys know how it goes.

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i called corallife , but they want a copy of my invoice inorder to replace it. so i have to deal with that pet place to get it, because i lost it.
Yet another convenience reason to shop for everything online. Emails never disappear.

Sorry, about your luck.
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Old 05-02-2012, 04:20 PM   #43
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I have two of these lights, one I bought 5 years ago that I've never had an issue with and one I bought two months ago.

The new one has been through 4 bulbs and I have contacted coralife to try and get a replacement. I'll let you guys know how it goes.

Yet another convenience reason to shop for everything online. Emails never disappear.

Sorry, about your luck.
i did shop on-line, now that i think about it i think i got it through amazon, so the invoice might be there!!!! oh JOY!!!! i have to look now!
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Old 05-02-2012, 04:51 PM   #44
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Got back in touch with Coralife, said they need a proof of purchase and will send me a replacement. I looked through my email and couldn't find it so I'm hoping I kept the paper copy.
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Old 05-02-2012, 05:04 PM   #45
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Got back in touch with Coralife, said they need a proof of purchase and will send me a replacement. I looked through my email and couldn't find it so I'm hoping I kept the paper copy.

where did you buy it? i did infact buy mine from amazon, i went to puchases in the last 6 months, found the light, and they have a link to the invoice. so i copy pasted it into an email.
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