Where to go to complain!

ProduceGuy · 05-17-2013, 01:26 PM

I went to purchase some CPO's and Mosura CBS's from an online site.

After placing my order, Im told they are out of Mosura's.

Ok fine... it happens, just refund my money please.

Nope....they can't refund me because they used MY money to purchase more stock for THEMSELVES. I now have to wait until they receive the stock, then time to sell the stock before I get a refund. Maybe I'd like my money so I can buy my OWN stock???

Is it me, or is this really really bad business practice? To use someone elses money to buy your stock? Shouldn't you make sure the money belongs to you first???

He mentioned that this happened on several of his orders. Is that how they buy their stock? Sell stock they don't have, to get cash to buy their stock???

Where can I go to complain and make others aware, so they don't end up like me?

I'm really PO'ed! Wasn't sure if I could mention the place here or not? But I want EVERYONE to know!

ElBoltonero · 05-17-2013, 01:29 PM

After getting burned a couple of times by a very discomBobulated site that also sells Tropical Plants I'm solely dealing with people on here. Haven't had a single problem yet.

Clemsons2k · 05-17-2013, 01:41 PM

Yea that's pretty shady. Shouldn't they have savings other than customer money they can use? You'd think if you were running a business you wouldn't be living sake to sale like that...

somewhatshocked · 05-17-2013, 01:44 PM

Vendor reviews aren't permitted here on TPT but I have to second what others have said: buy from fellow members who are trusted and have solid feedback.

Further - if you paid with Paypal, file a claim. If you paid with a credit or debit card, call your bank up to process a chargeback.

Oceangirl · 05-17-2013, 01:46 PM

How did you pay? You might just want to fight the charge. If it was Paypal I would take it up with them. I had someone pull a switch on some Cherries. I thought I was buying good quality and they came clear. If it was a credit card, then talk to your bank and see what your options are. That sounds like you may never get ANYTHING from them, they may just keep the money.

ProduceGuy · 05-17-2013, 01:53 PM

I used paypal.

At this point I don't feel they will just rip me off. It just may be quite awhile. They are desperately trying to get me to purchase something else.

I'm limited on room and don't want anything else. I want a good quality CBS.

tetra73 · 05-17-2013, 02:03 PM

Quote:

Originally Posted by ProduceGuy

I used paypal.

At this point I don't feel they will just rip me off. It just may be quite awhile. They are desperately trying to get me to purchase something else.

I'm limited on room and don't want anything else. I want a good quality CBS.

Simple, open a dispute with PayPal stating that seller refused to refund the money. Problem solved.

Oceangirl · 05-17-2013, 02:15 PM

You only have a limited time window to dispute, so they might string you along till you can't do a refund claim. I now try only to buy from here and trusted people from my Local Aquarium club. Paypal really is a great tool, use it. What is mosura CBS? I am sure someone sells it on here. Unless becuase its cheaper there. As Judge Milan always says "The cheap comes out expensive"

**acitydweller** · 05-17-2013, 02:17 PM

their convenience comes at a cost of yours.

File a paypal claim as all have said and let them sort it out for you. If that is the way they choose to run their business, trust that you are not the only one with this same experience.

ProduceGuy · 05-17-2013, 02:22 PM

I'd love to order from the forums only, but I never see what I'm looking for in the forums. If you or you know someone with some good quality CBS's. Let me know. Looking for Mosura's or better at a reasonable price.

**Soothing Shrimp** · 05-17-2013, 02:22 PM

Amen to that. Sounds as if they have pulled this on other people before. It is your duty to contact paypal so there is the start of a paper trail for others.

As a hobbyist/seller myself, this is unfathomable to me!

ProduceGuy · 05-17-2013, 02:24 PM

Says he's expecting a big sale today and will pay me back. If I don't have a refund by morning, I will most definitely start a dispute with paypal.

**herns** · 05-17-2013, 02:25 PM

Paypal would take care for your claims. They can be reach by phone.

somewhatshocked · 05-17-2013, 02:35 PM

Patience is important when finding the right stock. That said, there are several sellers here on Planted Tank offering high grade Crystal Black Shrimp. Just found several threads dated within the past month using the search function.

Can always post a WTB to find them.

Quote:

Originally Posted by ProduceGuy

I'd love to order from the forums only, but I never see what I'm looking for in the forums. If you or you know someone with some good quality CBS's. Let me know. Looking for Mosura's or better at a reasonable price.

Clemsons2k · 05-17-2013, 02:37 PM

I would file a claim anyways. They shouldn't get away with treating customers like that.

05-17-2013, 01:26 PM	#1
ProduceGuy Algae Grower (View User Tanks) PTrader: (3/100%) Join Date: Mar 2013 Location: Idaho Posts: 31	Where to go to complain! I went to purchase some CPO's and Mosura CBS's from an online site. After placing my order, Im told they are out of Mosura's. Ok fine... it happens, just refund my money please. Nope....they can't refund me because they used MY money to purchase more stock for THEMSELVES. I now have to wait until they receive the stock, then time to sell the stock before I get a refund. Maybe I'd like my money so I can buy my OWN stock??? Is it me, or is this really really bad business practice? To use someone elses money to buy your stock? Shouldn't you make sure the money belongs to you first??? He mentioned that this happened on several of his orders. Is that how they buy their stock? Sell stock they don't have, to get cash to buy their stock??? Where can I go to complain and make others aware, so they don't end up like me? I'm really PO'ed! Wasn't sure if I could mention the place here or not? But I want EVERYONE to know! __________________ Currently breeding: Blue Pearls ~~~~~ Crystal Reds S+ ~~~~~ Rili's Blue Velvets ~~~~ Orange Eyed Blue Tigers Cardinals ~~~~~~ Tangerine Tigers Yellow Neo's ~~~~ Opae Ula's (Someday) Painted Fire Reds ~ Orange Pumpkins

05-17-2013, 01:41 PM	#3
Clemsons2k Planted Tank Obsessed (View User Tanks) PTrader: (3/100%) Join Date: May 2009 Location: Greenville, SC Posts: 487	Yea that's pretty shady. Shouldn't they have savings other than customer money they can use? You'd think if you were running a business you wouldn't be living sake to sale like that... __________________ 3G - Land of Misfit Plants [ Plakat Betta, MTS, Ghost Shrimp / Marimo Ball, Java Moss, Windelov Java Fern, Random Floaters ] 10G - Low Tech Planted [ Chocolate Neos, MTS, Tracked Nerite / Anubias Nana, Windelov Java Fern, Water Wisteria, Dwarf Hairgrass, Dwarf Sag ] 29G - Non Planted Community [ In progress ]

05-17-2013, 01:44 PM	#4
somewhatshocked Obsessed? Maybe (View User Tanks) PTrader: (262/100%) Join Date: Aug 2011 Location: Louisville, KY Posts: 7,572	Vendor reviews aren't permitted here on TPT but I have to second what others have said: buy from fellow members who are trusted and have solid feedback. Further - if you paid with Paypal, file a claim. If you paid with a credit or debit card, call your bank up to process a chargeback. __________________ 12gal Long \| 20L Shrimp Tanks \| 3gal Longs \| 10gal \| 45-F \| 5.5gal Tigers \| 20cm Cubes

05-17-2013, 01:53 PM	#6
ProduceGuy Algae Grower (View User Tanks) PTrader: (3/100%) Join Date: Mar 2013 Location: Idaho Posts: 31	I used paypal. At this point I don't feel they will just rip me off. It just may be quite awhile. They are desperately trying to get me to purchase something else. I'm limited on room and don't want anything else. I want a good quality CBS. __________________ Currently breeding: Blue Pearls ~~~~~ Crystal Reds S+ ~~~~~ Rili's Blue Velvets ~~~~ Orange Eyed Blue Tigers Cardinals ~~~~~~ Tangerine Tigers Yellow Neo's ~~~~ Opae Ula's (Someday) Painted Fire Reds ~ Orange Pumpkins

05-17-2013, 02:17 PM	#9
acitydweller ओं मणिपद्मे हूं (View User Tanks) PTrader: (121/100%) Join Date: Dec 2011 Location: New York, NY Posts: 6,028	their convenience comes at a cost of yours. File a paypal claim as all have said and let them sort it out for you. If that is the way they choose to run their business, trust that you are not the only one with this same experience. __________________ Namaste ओं मणिपद्मे हूं My life extends far beyond the limitations of me Keeper of the LIST

05-17-2013, 01:29 PM	#2
ElBoltonero Planted Member (View User Tanks) PTrader: (6/100%) Join Date: Jan 2012 Location: Phillyish, PA Posts: 211	After getting burned a couple of times by a very discomBobulated site that also sells Tropical Plants I'm solely dealing with people on here. Haven't had a single problem yet.

05-17-2013, 01:46 PM	#5
Oceangirl Algae Grower (View User Tanks) PTrader: (2/100%) Join Date: Feb 2013 Location: Florida Posts: 136	How did you pay? You might just want to fight the charge. If it was Paypal I would take it up with them. I had someone pull a switch on some Cherries. I thought I was buying good quality and they came clear. If it was a credit card, then talk to your bank and see what your options are. That sounds like you may never get ANYTHING from them, they may just keep the money.

05-17-2013, 02:15 PM	#8
Oceangirl Algae Grower (View User Tanks) PTrader: (2/100%) Join Date: Feb 2013 Location: Florida Posts: 136	You only have a limited time window to dispute, so they might string you along till you can't do a refund claim. I now try only to buy from here and trusted people from my Local Aquarium club. Paypal really is a great tool, use it. What is mosura CBS? I am sure someone sells it on here. Unless becuase its cheaper there. As Judge Milan always says "The cheap comes out expensive"

05-17-2013, 02:22 PM	#10
ProduceGuy Algae Grower (View User Tanks) PTrader: (3/100%) Join Date: Mar 2013 Location: Idaho Posts: 31	I'd love to order from the forums only, but I never see what I'm looking for in the forums. If you or you know someone with some good quality CBS's. Let me know. Looking for Mosura's or better at a reasonable price. __________________ Currently breeding: Blue Pearls ~~~~~ Crystal Reds S+ ~~~~~ Rili's Blue Velvets ~~~~ Orange Eyed Blue Tigers Cardinals ~~~~~~ Tangerine Tigers Yellow Neo's ~~~~ Opae Ula's (Someday) Painted Fire Reds ~ Orange Pumpkins

05-17-2013, 02:22 PM	#11
Soothing Shrimp Planted Tank Guru (View User Tanks) PTrader: (72/100%) Join Date: Nov 2011 Location: Illinois Posts: 3,519	Amen to that. Sounds as if they have pulled this on other people before. It is your duty to contact paypal so there is the start of a paper trail for others. As a hobbyist/seller myself, this is unfathomable to me! __________________ DBP Club! My thinking has been invert-ed!

05-17-2013, 02:24 PM	#12
ProduceGuy Algae Grower (View User Tanks) PTrader: (3/100%) Join Date: Mar 2013 Location: Idaho Posts: 31	Says he's expecting a big sale today and will pay me back. If I don't have a refund by morning, I will most definitely start a dispute with paypal. __________________ Currently breeding: Blue Pearls ~~~~~ Crystal Reds S+ ~~~~~ Rili's Blue Velvets ~~~~ Orange Eyed Blue Tigers Cardinals ~~~~~~ Tangerine Tigers Yellow Neo's ~~~~ Opae Ula's (Someday) Painted Fire Reds ~ Orange Pumpkins

05-17-2013, 02:25 PM	#13
herns Planted Tank Guru (View User Tanks) PTrader: (160/100%) Join Date: May 2008 Location: Los Angeles Posts: 2,459	Paypal would take care for your claims. They can be reach by phone. __________________ *#23* *VTS-253A-320, VTS 253A-1993* Eheim # 371 Ecco 2232 Classic 2213 "No CO2/poor CO2 & high light/ ferts = great way to grow algae" - Tom Barr**

05-17-2013, 02:37 PM	#15
Clemsons2k Planted Tank Obsessed (View User Tanks) PTrader: (3/100%) Join Date: May 2009 Location: Greenville, SC Posts: 487	I would file a claim anyways. They shouldn't get away with treating customers like that. __________________ 3G - Land of Misfit Plants [ Plakat Betta, MTS, Ghost Shrimp / Marimo Ball, Java Moss, Windelov Java Fern, Random Floaters ] 10G - Low Tech Planted [ Chocolate Neos, MTS, Tracked Nerite / Anubias Nana, Windelov Java Fern, Water Wisteria, Dwarf Hairgrass, Dwarf Sag ] 29G - Non Planted Community [ In progress ]

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