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Old 10-11-2011, 12:48 AM   #1
sejoy
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Humorous/helpful Petco Live chats?


So I've discovered the little gem of entertainment Petco has on their website called Live Chat, where one can supposedly gain useful information from chatting live with a Petco representative. So far I've gotten much more entertainment value out of these chats than info.
Has anyone actually found a helpful rep yet?
Or have any funny chats to share?

Here's the most recent one of mine inquiring about fees for special order:

You: I would like to know more about special order for live fish.
Charlene: Do you have a fish tank for your future fish?
Charlene: We have tanks available at petco.com that are sale and cheaper than in the store.
You: yes, i have multiple tanks already. Is there an added fee for special order?
Charlene: We do not have information about the additional fee for special order made by the store.
Charlene: You can visit or contact your nearest PETCO store for more queries.
Charlene: How many fish do you want to get?
You: about a dozen
Charlene: I see. What type of tank do you want to set up?
You: a planted nano tank with co2 and a school of bororas brigatte
Charlene: So you would like to freshwater tank. Am I correct?
You: yes.
Charlene: We have SeaClear Rectangular 30 Gallon Show Aquarium Combos where you can put your fish in.
Charlene: It is constructed of the finest cast acrylic, a SeaClear Aquarium Combo will offer years of dependable service. It's less than half the weight of comparably sized glass tanks and its exceptional clarity allows unobstructed views of the underwater world you create.
You: yes well, as i said i already have multiple tanks, i dont need any more right now. and i dont like acrylic tanks, i prefer glass
Charlene: Yes. How about filters and pumps?
Charlene: Is there anything else in your mind that you would like to order?
You: yes well, i have those. the fish i keep wouldn't live very long without them.
You: I would like to order a hamster
Charlene: Unfortunately, we do not sell hamster at petco.com. Please visit your local PETCO store to inquire about it.
Charlene: Would it be your first time to get a hamster?
Charlene: We have general care sheet of hamster that may help you in taking care of this pet.
You: oh that's alright, i've had 21 hamsters. A general care sheet would not be of much use to me.
Charlene: Okay.
Charlene: Is there anything else I can help you with today?
You: no i believe that will be all thanks
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Old 10-11-2011, 01:03 AM   #2
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Da Plant Man and I are currently talking with Petco representatives... LOL this is fun!
So much more fun than writing my essay that's due on Wednesday.
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Old 10-11-2011, 01:09 AM   #3
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Almost sounds like a bot.

Last edited by lauraleellbp; 02-11-2013 at 05:58 PM.. Reason: removed vendor recommendation
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Old 10-11-2011, 01:15 AM   #4
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could someone link to the thing itself. It sounds like fun, but I can't find it.
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Old 10-11-2011, 02:06 AM   #5
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It's On the petco.com "contact us" page. I'd post think link but i'm still not sure what links are and aren't allowed.

Quote:
Da Plant Man and I are currently talking with Petco representatives... LOL this is fun!
So much more fun than writing my essay that's due on Wednesday.
^lol, same here. Supposed to be doing study guides for lit, but instead i'm brainstorming new future tanks.

Quote:
Almost sounds like a bot.
Yeah that's what i thought they were at first too. Could still be, their assertions that they are in fact real people were quite...automatic.
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Old 10-11-2011, 03:25 AM   #6
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Default My convo.

Here is the "fun" I had with live chat.

Charlene: Hello! I am a Petco Customer Relations Representative. May I know who I'm chatting with?
You: hi I'm interested in aquatic plants are those avaliable
Charlene: It sounds like you want to order our available aquatic plants at petco.com.
You: I don't see that option, are they under live fish and rock?
Charlene: Are you looking for freshwater or saltwater aquatic plants?
You: freshwater
Charlene: Okay.
Charlene: You can find aquatic plants under Decor option.
Charlene: How many gallon tank do you have as well as the fish?
You: there aren't aquatic plants in the decor section. there are lots of fake plants.
Charlene: I'm sorry.
You: i'm getting 5 clown loaches
Charlene: However, as I double checked, our freshwater live plants are out of stock on our website.
You: I haven't decided on a tank
Charlene: Have you found the fish that you want to get at petco.com?
You: I'm buying the fish at a local fish store.
You: well where would I normally find live freshwater plants?

Charlene: Please know that we have vendor's for freshwater live plants who supply the items. However, I would advise you to visit or contact your local PETCO store to know their live plants stock and pricing.
Charlene: May I have your ZIP code so that I can provide your nearest PETCO store phone number?
You: so live plants aren't normally available on petco.com
You: I know where my nearest stores are located.
You: what size tank should I get for 5 clown loaches

Charlene: You will be needing 25- 50 gallon tank depending on their sizes.
You: really, only that big? I was thinking I would need at least 75 gallons.
Charlene: I have not heard from you for a few moments. Are you still wanting to chat?
Charlene: I'm sorry for the typo.
Charlene: Yes. I give you the minimum size that you can use. However, you can get larger tank depending on the fish sizes.
You: ok, what should I get for algae control? snails, shrimp or something else?
Charlene: I'll be right with you.
Charlene: I will be glad to help you find an algae control for your tank.
Charlene: Would an algae eater work for you?
Charlene: I will send you a link to a page that contains that information.
Charlene: Algae Eater
Charlene: Did that link open for you?
You: yes
You: thanks

Charlene: Is this the thing that you are looking for?
You: yes
Charlene: Algae eaters are a great addition to any aquarium really, but it is important to regard them with the same status you give to all your other watery pets, making sure that you choose compatible species for your aquarium, and that you're providing them with what they need to live well in the long term.
Charlene: Would you like to order some supplies today at petco.com?
You: well, I'm still confused about plants, are live plants normally for sale on the website? and if so where on the website are they listed?
Charlene: As I told you, we sold freshwater plants before, however, these plants are currently out of stock so what we have on the website are the fake plants only.
You: do you know if you will be selling them online again in the future
Charlene: Unfortunately, we do not have the exact schedule when would our freshwater plants get back in stock at petco.com
Charlene: .*
You: my local petco has a horrible selection of freshwater plants, in fact some aren't even aquatic species but they sell the anyway. I was really hoping to find a better selection on the website.
Charlene: I understand how you are interested to find the freshwater live plants online. I wish that we have them in stock and could give you.
Charlene: You can visit other Pet Stores or Aquatic stores online or locally so that you can find the things that you wnat.
Charlene: want*
You: that's ok, I guess I will have to find plants elsewhere. thank you for your advice on the tank size and algae eaters
Charlene: You're most welcome! Is there anything else I can help you with today?
You: that's all, thanks again

Funny thing was the entire time I had the "live fish and rock" section pulled up in my browser looking at the live freshwater aquatic plants they had on sale and in stock on the website.
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Old 10-11-2011, 03:27 AM   #7
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Quote:
Originally Posted by sejoy View Post
It's On the petco.com "contact us" page. I'd post think link but i'm still not sure what links are and aren't allowed.



^lol, same here. Supposed to be doing study guides for lit, but instead i'm brainstorming new future tanks.


Yeah that's what i thought they were at first too. Could still be, their assertions that they are in fact real people were quite...automatic.
I find it quite ironic that you also talked with Charlene, can't imagine they only have one "person" doing this for the whole website
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Old 10-13-2011, 12:19 AM   #8
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Haha. Maybe they name all the female bots Charlene. I wonder if there are male bots? I've only spoken to females.
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Old 10-13-2011, 04:33 AM   #9
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you should have asked for saltwater plants and just seen what she said.
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Old 10-13-2011, 08:46 PM   #10
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Quote:
Originally Posted by mistergreen View Post
Almost sounds like a bot.

buy fish from this gal.

http://alice.pandorabots.com/

That was nice.
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Old 10-15-2011, 08:37 AM   #11
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Sounds like someone from a call center in India, actually. The linguistic quirks are telling.

They're assigned fake English names. Charlene could be a generic name used by more than one person.

Each employee typically handle calls (or chats) from many different companies, so they have little knowledge of a particular company or related topics beyond their training, scripts, and what they can look up on the website or knowledge base. Sometimes less than that, and you might as well be speaking to a 'bot.

Oh, and I believe the individual store managers decide whether to allow special orders or not.
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Old 02-09-2013, 03:13 PM   #12
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hi my name is ashley my hamster is dying but it is still moving how can i still make it survive
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Old 02-09-2013, 06:56 PM   #13
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Quote:
Originally Posted by kamikazi View Post
Here is the "fun" I had with live chat.


Funny thing was the entire time I had the "live fish and rock" section pulled up in my browser looking at the live freshwater aquatic plants they had on sale and in stock on the website.

THAT was epic.. i cried i laughed so hard..
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Old 02-11-2013, 01:10 PM   #14
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i posted a good one in here, but it never showed up. i'll give you the jist of it.

i gave my water parameters of my tank that is under two weeks old and asked if i could add a german blue ram. the guy started asking about what fish i had. he also informed me that since i added over twenty plants in the past week, i might see my water quality diminish and it may become cloudy.

his advice was that it was okay to add the GBR to my new aquarium. it would also be okay to add two small convict cichlids with him since i should remember that the general rule of thumb is one inch of fish per gallon. german blue rams will be fine only feeding him flake foods and i should consider taking out plants or at least not adding anymore to avoid water quality problems.

i was just asking silly questions to see what kind of suggestions that they give to people who honestly wouldn't know any better. well... i probably would end up with a dead GBR and an empty tank if i would have taken his advice. haha!
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Old 02-11-2013, 01:49 PM   #15
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im actually trying, but my rep is playing smart

yup, i just finished. i got no advice, gave crazy questions,
no bites for me. it was definitely a real person with a brain
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