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Old 11-09-2011, 01:25 PM   #31
Big Al's Online
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Quote:
Originally Posted by Snowflake311 View Post
I placed an order over the weekend and tried to use my account but I had to make a new one. I did not know about the code. I had VIP point on my old account. I feel like they are gone and I am starting over. what can I do?
Your points are not gone and you are not starting over. When the new website is up, your old account will be restored to that website and you will be able to use your points. Any orders you place on your new account will be transferred to your old account as soon as the new web site is up and running!
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Old 11-18-2011, 03:16 AM   #32
SomebodySayJuan
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Trying to place an order tonight but the website seems to be a bit broken. It worked fine all week while I was browsing the stuff I wanted.

Edit: disregard that, website seems to be functioning normally now.

Last edited by SomebodySayJuan; 11-18-2011 at 05:25 AM..
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Old 11-22-2011, 03:54 PM   #33
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Glad to hear you got it sorted out!
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Old 11-22-2011, 04:15 PM   #34
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are you guys planning to have big sale on your canada site like your current sale on the american site?
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Old 11-24-2011, 05:35 PM   #35
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Quote:
Originally Posted by GAT View Post
are you guys planning to have big sale on your canada site like your current sale on the american site?
I know the local stores are having a midnight madness sale. I already have a few things planned to grab. lol.
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Old 11-24-2011, 06:18 PM   #36
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Just want to note what great customer service Big Al's has.

Ordered an Eheim 2213 a week ago and it came without a hose. Rather than make me deal with Eheim, BA is sending a new hose tomorrow without me having to ask!

This isn't a merchant review by any means (trust me - it'd be a long, super-positive one) but you can't beat service like that.
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Old 12-01-2011, 09:34 PM   #37
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Default Great customer service!

I will second "somewhatshocked"'s opinion. Ordered an Eheim 2217 that came damaged and one quick phone call had a new cannister on it's way immediately! There is a reason this is my favorite place to buy aquarium supplies!!!
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Old 12-02-2011, 01:43 AM   #38
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I can't stop placing orders. By the time I'm done, I'll have basically rebuilt this whole Eheim Pro II I picked up second hand.
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Old 12-03-2011, 03:43 PM   #39
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Big Al's is the best!!! Just had to get that out there
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Old 12-05-2011, 01:47 PM   #40
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Thanks everybody!

We do what we can to bring you everything you are looking for in an online pet retailer
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Old 01-24-2012, 03:55 AM   #41
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So, when can we use our VIP points?
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Old 01-24-2012, 01:08 PM   #42
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Quote:
Originally Posted by knuggs View Post
So, when can we use our VIP points?
Our new projected date is March.
The last company we had teamed with for our site has fallen through as well. We decided the best option is to avoid these issues all together by bringing our site in-house.
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Old 01-26-2012, 06:11 AM   #43
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Quote:
Originally Posted by Big Al's Online View Post
Our new projected date is March.
The last company we had teamed with for our site has fallen through as well. We decided the best option is to avoid these issues all together by bringing our site in-house.
Sounds good, you guys are the best and great prices. I have purchase things from you guys many times. Never had a problem alway came within a day or 2 maybe because New York City is not far from you guys. And ya I would like to use my VIP points :P
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Old 01-31-2012, 05:13 PM   #44
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Just got my latest order yesterday. Thankfully the lights I needed desperately as replacements for blown bulbs showed up Friday. Kudos to whoever might have figured that out in the shipping department and got that part of my order out quickly.
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Old 02-01-2012, 03:46 PM   #45
Big Al's Online
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Quote:
Originally Posted by NoRemorse76 View Post
Just got my latest order yesterday. Thankfully the lights I needed desperately as replacements for blown bulbs showed up Friday. Kudos to whoever might have figured that out in the shipping department and got that part of my order out quickly.
We do our best!
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