Letter to our Customers - Please read (coupon code inside)

Big Al's Online · 08-22-2011, 02:11 PM

Quote:

Originally Posted by Gafi

backup10 is not working for the canadian store...is it only the american store that the discount applies to?

I also answered this on your separately started thread:

We are actually having some trouble with the Canadian store due to limitations with the Amazon web store platform. We can manually refund 10% for the orders placed without price matches for our Canadian customers if you could call us or email us with the order number once the order is placed.

Just mention the coupon code in the email or via phone!
Sorry for the inconvenience; we are in the process of troubleshooting these issues.

NStarr · 09-18-2011, 01:44 AM

Big al's! Y U NO NORMAL YET?!

Big Al's Online · 09-19-2011, 12:50 PM

Quote:

Originally Posted by NStarr

Big al's! Y U NO NORMAL YET?!

It takes time to build a fully functional web store with all the new features that we want for our customers.

We projected for October - and we are on schedule at this time

NStarr · 09-20-2011, 12:19 AM

That's good, I was starting to worry that you'd never be the same.

Excuse my impatience.

**herns** · 09-23-2011, 07:41 PM

Glad you're here at TPT to address some issue.

**plantbrain** · 09-23-2011, 08:29 PM

Big Al's On line has serious customer loyalty and good/great service.

You earn it and developed this relationship with the Hobbyist.

I think this will allow better service later and more control for you folks, even though this stinks for now.

Hope you guys get back soon.

fresh.salty · 09-27-2011, 06:44 PM

Does the current site allow Paypal payments?

Big Al's Online · 09-27-2011, 08:11 PM

Quote:

Originally Posted by fresh.salty

Does the current site allow Paypal payments?

The current site accepts all major cc and Amazon payments.

fresh.salty · 09-28-2011, 03:43 PM

Thanks, I'll have to wait until it's off Amazon and takes PP. I don't use CC's for fish stuff.

shrimpzoo · 09-28-2011, 04:13 PM

Will the site (bigalspets.ca) ever list "Hikari Crab Cuisine" available to purchase online?

fishlegs · 10-07-2011, 03:29 PM

I'm relieved to hear the amazon backend is temporary. I've had lots of trouble trying to place an order and gave up trying. I was worried you guys were bought out!

We do some ecommerce where I work and we had a similar scenario a few years ago. The lesson we learned was "host your own store". We licensed the web storefront and had rights to modify the source and run it on our own hardware. We also have a perpetual license for our order fulfillment software. No more surprises!

Big Al's Online · 10-14-2011, 03:43 PM

We are getting very close to launching the new site! Should be up and running for the first week of November provided no surprise problems arise!

GeToChKn · 10-21-2011, 01:02 AM

When I try and order something from the Canadian site, it doesn't give me the choice to put in a Canadian address or Select a country? How can I place an order for Canada?

Big Al's Online · 10-21-2011, 02:58 PM

Quote:

Originally Posted by GeToChKn

When I try and order something from the Canadian site, it doesn't give me the choice to put in a Canadian address or Select a country? How can I place an order for Canada?

When you are on the address page, there is a box to select "international" at the top of the page. You need to click on it first in order to change the country to Canada.

Snowflake311 · 11-08-2011, 06:15 AM

I placed an order over the weekend and tried to use my account but I had to make a new one.

I did not know about the code. I had VIP point on my old account. I feel like they are gone and I am starting over. what can I do?

09-23-2011, 07:41 PM	#20
herns Planted Tank Guru (View User Tanks) PTrader: (160/100%) Join Date: May 2008 Location: Los Angeles Posts: 2,459	Glad you're here at TPT to address some issue. __________________ *#23* *VTS-253A-320, VTS 253A-1993* Eheim # 371 Ecco 2232 Classic 2213 "No CO2/poor CO2 & high light/ ferts = great way to grow algae" - Tom Barr**

09-23-2011, 08:29 PM	#21
plantbrain Planted Tank Guru (View User Tanks) PTrader: (231/100%) Join Date: Dec 2003 Location: The swamp Posts: 11,981	Big Al's On line has serious customer loyalty and good/great service. You earn it and developed this relationship with the Hobbyist. I think this will allow better service later and more control for you folks, even though this stinks for now. Hope you guys get back soon. __________________ Regards, Tom Barr

10-14-2011, 03:43 PM	#27
Big Al's Online Algae Grower (View User Tanks) PTrader: (0/0%) Join Date: Apr 2011 Location: NY Posts: 86	We are getting very close to launching the new site! Should be up and running for the first week of November provided no surprise problems arise! __________________ Bigalsonline.com (USA) Bigalsonline.ca (Canada) Click Here to join us on Facebook!

10-21-2011, 01:02 AM	#28
GeToChKn Planted Tank Guru (View User Tanks) PTrader: (1/100%) Join Date: Apr 2011 Location: Hamilton, Ontario, Canada Posts: 5,112	When I try and order something from the Canadian site, it doesn't give me the choice to put in a Canadian address or Select a country? How can I place an order for Canada? __________________ 20g platy, , 2 x 10g shrimp, 3 x 20g shrimp, 7.5g shrimp and 1 great dane/mastiff puppy. Sump Pimp #2 My Tanks and my shrimps

11-08-2011, 06:15 AM	#30
Snowflake311 Planted Tank Enthusiast (View User Tanks) PTrader: (3/100%) Join Date: Apr 2011 Location: SL Tahoe , ca Posts: 884	I placed an order over the weekend and tried to use my account but I had to make a new one. I did not know about the code. I had VIP point on my old account. I feel like they are gone and I am starting over. what can I do? __________________ 🐟20gal long planted tiger shrimp & RCS, 80gal planted discus community, 100gal SA cichlid delhezi, 7 gal planted crs, 20gal goldfish grow out.🌾

09-18-2011, 01:44 AM	#17
NStarr Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Jun 2011 Location: Inland Empire, California Posts: 241	Big al's! Y U NO NORMAL YET?!

09-20-2011, 12:19 AM	#19
NStarr Planted Member (View User Tanks) PTrader: (0/0%) Join Date: Jun 2011 Location: Inland Empire, California Posts: 241	That's good, I was starting to worry that you'd never be the same. Excuse my impatience.

09-27-2011, 06:44 PM	#22
fresh.salty Wannabe Guru (View User Tanks) PTrader: (17/100%) Join Date: Jul 2010 Location: SoCal Posts: 1,939	Does the current site allow Paypal payments?

09-28-2011, 03:43 PM	#24
fresh.salty Wannabe Guru (View User Tanks) PTrader: (17/100%) Join Date: Jul 2010 Location: SoCal Posts: 1,939	Thanks, I'll have to wait until it's off Amazon and takes PP. I don't use CC's for fish stuff.

09-28-2011, 04:13 PM	#25
shrimpzoo Planted Tank Obsessed (View User Tanks) PTrader: (3/100%) Join Date: Sep 2011 Location: Mississauga, Ontario, Canada Posts: 436	Will the site (bigalspets.ca) ever list "Hikari Crab Cuisine" available to purchase online?

10-07-2011, 03:29 PM	#26
fishlegs Algae Grower (View User Tanks) PTrader: (5/100%) Join Date: Feb 2010 Location: Mandeville, LA Posts: 23	I'm relieved to hear the amazon backend is temporary. I've had lots of trouble trying to place an order and gave up trying. I was worried you guys were bought out! We do some ecommerce where I work and we had a similar scenario a few years ago. The lesson we learned was "host your own store". We licensed the web storefront and had rights to modify the source and run it on our own hardware. We also have a perpetual license for our order fulfillment software. No more surprises!

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