I think I was an over-entitled line-crossing customer... - Page 3
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Old 04-16-2013, 02:14 AM   #31
gSTiTcH
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On one hand, your presentation might have been alright but your expectations a bit sudden.

On the other, it's bacon. Do not upset the karma of bacon.
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Old 04-16-2013, 02:39 AM   #32
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Haha, I love the number of interesting opinions I have got here.
And yes it is not wise to mess with the Karma of bacon.

Joking aside I just think this was a good mistake to learn from. I felt ridiculous afterward thinking about how I acted, and I should have at least asked about compensatory bacon before I went and got the replacement bacon.

Also I do want to point out that in describing this drama I never named the actual supermarket. I hope no one thinks I started this thread to defame them.
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Old 04-16-2013, 08:05 PM   #33
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Quote:
Originally Posted by Clemsons2k View Post
Quote:
Originally Posted by dtejeda.arias View Post
Corporate America... You should of recieved a refund along with your bacon plus half an extra lbs for free! If they argued back mention you want the DM's number or want to talk to the DM. That will get you a refund, free bacon, and a gift card! Corporate retail gotta love it!

I really hope that statement was in jest.... If not then you are exactly the definition of entitled.
Uhm, I don't think the statement is in jest... in fact, that's the point. He's highlighting the reality of corporate america, and just how ridiculously far the "customer service" idea has taken us down the rabbit hole. Not unlike how lawsuits (and the fear of them) have poisoned almost every aspect of our lives.

If you can smell the sarcasm, though, he's mocking the system - not advocating it. Good stuff, if you ask me.
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Old 04-16-2013, 08:14 PM   #34
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As someone who works in a 'service' industry (lol tech support), there are things that yes, a customer is entitled to.

1) Don't treat the customer rudely*
2) If WE screw up, we should try to make it right.
3) Just because a few jerks exploit the system doesn't mean we should treat everyone like criminals. Use good judgment.
4) Yes, work sucks. Don't harry the customers out so you can get out early.**

But doing stuff like demanding free things just because, cursing at us, telling us that even if you broke the something and that's not covered by warranty we should take care of it*** (I believe this falls under general denial of any personal responsibility which gets old fast).

I do think our current system of customer service is unhealthy and burns out a lot of people. It rewards mean, rude people instead of the polite ones. :/ Sadly, call centers are the last place where bullying is socially acceptable. It was somewhat surreal to see people actually breaking down and sobbing. I know I was put to tears a few times. Had more than a few threats on my life, too.

*If the customer is being a jerk, be firm. If it escalates, hang up/call a manager/get them escorted out, whatever. Sure, it's funny and satisfying to throw it back at them, but.

** We had one guy who shortened his call times by hanging up or abruptly transferring people. He got rewarded with a gift card. Yeah. I hated him. A lot.

***If someone's nice, I'll try to tug a few strings to see what I can get. But I hate seeing psycho hose beasts get rewarded for tearing into people while politer people get shunted off.
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Old 04-17-2013, 12:22 AM   #35
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I've had many years of jobs where I had to take undeserved customer abuse to keep the job.

I've yet to meet one of these "entitled" customers that would think of giving me the same attitude if we were alone in the parking lot without job repercussions.

When we accept customer service related jobs the best we can hope for is the "privileged few" are standing in the middle of the tracks when the Karma Train is running full speed.

One of the true benefits of working for yourself, is telling someone, "No thank you, I don't want your business"

Last edited by DogFish; 04-17-2013 at 01:48 PM.. Reason: sp
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Old 04-17-2013, 01:43 PM   #36
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I would of felt guilty but justified. Not thinking on a buying a product situation, but a product that you consume. Bacon just dosnt get moldy overnight, thats old meat, that technically shouldn't of been for sale, that most likely broke health violations for such an establishment, and you could of gotten very sick if you consumed the bacon. A extra half pound is more then fair given the extent you could of brought this situation.

As a customer your entitled to be getting what you pay for, not a product that could of landed you in the hospital. Food is a whole different ball game in my opinion.
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