complaint about Eheim
Planted Tank Forums
Your Tanks Image Hosting *Tank Tracker * Plant Profiles Fish Profiles Planted Tank Guide Photo Gallery Articles

Go Back   The Planted Tank Forum > Specific Aspects of a Planted Tank > Equipment


Reply
 
Thread Tools Display Modes
Old 03-02-2013, 04:05 AM   #1
ryzhik
Newbie
 
PTrader: (0/0%)
Join Date: Jan 2013
Location: Everett, WA
Posts: 4
Thumbs down

complaint about Eheim


We've had a handful of Eheim canister filters over the last few years. I loved them, but part of one broke recently...this is where the love got lost.

I tried using Eheim North America's website to order the replacement part; the website is broken. It does not work on multiple computers, multiple different browsers.

I tried calling them on the phone. Press the number options to get "replacement parts" (yes, the system specifically said "replacement parts" as the option) and got a generic Eheim call center. They took a message and 'left it for the parts department who would get back to me within 24 hours'. I called up three different days. No response.

I used their 'contact us' email form on the Eheim North America website and got the generic 'we received your email' auto-response, caliming that I would be contacted within 72 hours. No response within a full week.

Eheim has ZERO customer service. I won't be buying from them again. Pity, because I liked the filters. Won't touch them again though. A $5 replacement part just cost them a few $X00 of future sales as we upgrade the size of an aquarium or two.
ryzhik is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 03-02-2013, 04:12 AM   #2
Couesfanatic
Wannabe Guru
 
Couesfanatic's Avatar
 
PTrader: (30/100%)
Join Date: Sep 2009
Location: WA
Posts: 1,751
Default

try buying on fleabay or elsewhere. Parts might be cheaper.

Thats unfortunate, because I need to buy another disconnect set. Going to use it on my zoo med.
__________________
Couesfanatic is offline   Reply With Quote
Old 03-02-2013, 04:13 AM   #3
pmcarbrey
Planted Tank Enthusiast
 
PTrader: (2/100%)
Join Date: Jan 2013
Location: kansas
Posts: 536
Default

There are a number of reputable parts dealers for eheim in the US, if you need a part pm me and I will find it for you
pmcarbrey is offline   Reply With Quote
Old 03-02-2013, 12:03 PM   #4
CrypticLifeStyle
Wannabe Guru
 
PTrader: (8/100%)
Join Date: Jan 2013
Location: Boston
Posts: 1,212
Default

What's the part #
__________________
I'm not into the image, but into the hobby...
CrypticLifeStyle is offline   Reply With Quote
Old 03-02-2013, 04:57 PM   #5
Jeff5614
Planted Tank Guru
 
Jeff5614's Avatar
 
PTrader: (52/100%)
Join Date: Dec 2005
Location: TN
Posts: 2,700
Default

Trilbys Tropicals is pretty good with carrying or getting replacement parts and Big Als carries a lot also.

http://www.trilbytropicals.com/
Jeff5614 is offline   Reply With Quote
Reply

Tags
customer service, eheim

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 11:28 AM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Copyright Planted Tank LLC 2012