complaint about Eheim
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Old 03-02-2013, 04:05 AM   #1
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complaint about Eheim

We've had a handful of Eheim canister filters over the last few years. I loved them, but part of one broke recently...this is where the love got lost.

I tried using Eheim North America's website to order the replacement part; the website is broken. It does not work on multiple computers, multiple different browsers.

I tried calling them on the phone. Press the number options to get "replacement parts" (yes, the system specifically said "replacement parts" as the option) and got a generic Eheim call center. They took a message and 'left it for the parts department who would get back to me within 24 hours'. I called up three different days. No response.

I used their 'contact us' email form on the Eheim North America website and got the generic 'we received your email' auto-response, caliming that I would be contacted within 72 hours. No response within a full week.

Eheim has ZERO customer service. I won't be buying from them again. Pity, because I liked the filters. Won't touch them again though. A $5 replacement part just cost them a few $X00 of future sales as we upgrade the size of an aquarium or two.
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Old 03-02-2013, 04:12 AM   #2
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try buying on fleabay or elsewhere. Parts might be cheaper.

Thats unfortunate, because I need to buy another disconnect set. Going to use it on my zoo med.
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Old 03-02-2013, 04:13 AM   #3
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There are a number of reputable parts dealers for eheim in the US, if you need a part pm me and I will find it for you
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Old 03-02-2013, 12:03 PM   #4
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What's the part #
I'm not into the image, but into the hobby...
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Old 03-02-2013, 04:57 PM   #5
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Trilbys Tropicals is pretty good with carrying or getting replacement parts and Big Als carries a lot also.
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customer service, eheim

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